This guide is designed to help you step by step in the process of adding your Transfer services on Tourmie.
Introduction to Services
Tourmie is an innovative Guest Experience app that connects hotels and vacation rentals with local service providers. Our mission is to enhance the travel experience by offering guests a digital guide with personalized recommendations and the ability to book services from local partners.
Types of Services You Can List
With Tourmie, you have the opportunity to showcase a variety of tourism services, enriching your guests' experience and making their stay more convenient. The main categories of services you can add include:
Transfers: Offer guests reliable and hassle-free transportation solutions such as airport or port transfers, private transfers, and taxi services.
Vehicle Rentals: Give guests the freedom to explore the area on their own by adding options for car, scooter, or other vehicle rentals.
Experiences: Create unique and unforgettable moments for guests with activities such as tours, excursions, cultural experiences, sports activities, and any other local experience.
Food: Offer guests options for meals, breakfasts, or special gastronomic experiences.
Tourmie aims to build a comprehensive ecosystem of services, helping guests find exactly what they need for a seamless and enjoyable trip.
Benefits of Adding Your Services
Listing your services on Tourmie offers multiple advantages:
Find new partners: Connect with hotels and short-term rentals looking for trusted service providers for their guests.
Reach a dynamic audience: Promote your services to a dynamic audience of travelers who are ready to book.
Increase bookings: Make it easy for guests to discover and book your services directly through the Tourmie platform—quickly, easily, and online.
Save time: Eliminate the need for time-consuming communication with multiple accommodations and guests for bookings and information.
How to add a Transfer Service
Adding a Transfer Service
To list a new service on Tourmie, follow the steps below:
From the left-side menu, click on the Services tab.
Click the blue "Add New" button located at the top right corner of the screen.
In the next step, you will be asked to enter essential details.
Fill in the Service Details
Define the basic details of your transfer service, such as the title, the type of vehicle user, capacity, and booking policy.
Service Details
Service Details
Define the core elements of your transport service:
Service Title: Use a clear, descriptive title. Example: "Transfer from Athens International Airport to Syntagma." The title should describe exactly what the customer is purchasing.
Vehicle Category: Select the type of vehicle, its capacity (seats), and your total fleet number.
Booking Type & Policy:
Instant Booking: Reservations are confirmed automatically.
On Request: You receive booking requests which you must manually approve or decline.
Visibility: Choose whether the service will be visible in the digital guest guides.
Short description
Short description
Add a short description that presents the transfer service and the route, to attract the interest of possible clients.
Full description
Full description
Add a full description of the transfer service including the vehicles, the route, the amenities and any additional information that might help potential clients.
Pricing & Availability
Under the Pricing & Availability tab, you can set your rates, create price groups, and add extras.
Settings
Settings
Choose the pricing method of your service.
📌 Note: Selecting a Pricing Method
For transport services, the choice of method directly affects how the guest perceives the cost.
Per Route: Choose charging per route if the price is fixed for a specific itinerary (e.g., Port to Hotel), regardless of the number of passengers or luggage (within the vehicle's limits).
Per Person: Choose charging per person if the cost is determined based on the number of passengers.
Group: Choose charging per group if the price varies based on the size of the group (e.g., one price for 1-4 people and another for 5-8 people with a Minivan).
Distance: Choose charging per distance if the charge is dynamic and results from the mileage distance (e.g., €2/km).
💡 Tip: For transfers, guests prefer the transparency of a fixed price per route. This way, they know exactly what they will pay without the stress of traffic or extra mileage.
Define the number of the minimum passenger needed to fulfill the service.
Define the minimum advance reservation time for the service, e.g. 24 hours.
📌 Note: Minimum advance reservation time
This field defines the time "window" within which a booking is allowed to be made before the service begins. It is essential for ensuring you have the required preparation time.
No minimum time limit: The customer can book even at the last minute (Last-minute). Choose this only if you have immediate vehicle availability 24/7.
12 / 24 / 48 hours before: The booking must be made at least this many hours before the scheduled appointment. This is the safest choice for organizing your schedule.
5 / 7 days before: Ideal for specialized transfers or tours that require special preparation or resource commitment.
💡 Tip: For airport/port transfers, a notice period of 12 or 24 hours is usually ideal, as it gives the customer confidence that their booking has been received and will be processed in time.
Select payment methods (Stripe, Bank Transfer or Cash).
Prices
Prices
Set your price by clicking the 'Add price' button. The fields that appear will be predefined by the billing method you have selected.
Availability Groups
Availability Groups
After setting your price groups, the next step is to define the availability of your service. In the Availability Groups section, follow these steps:
Add Group: Click on the "+ Add group" button. A window will appear where you need to select the availability range (e.g., from January 1st to December 31st). After selecting the dates from the calendar, press "Continue".
Operating Hours: In the next window, choose whether the hours will be the same for all days of the week or different for each day.
Select Days: Check the days of the week (Monday to Sunday) on which the service will be active.
Set Hours & Price:
In the "Available from" field, type the start time (e.g., 00:01) that your service will be available.
In the "Available to" field, type the end time (e.g., 23:59) for your service's availability.
In the "Select price" field, select the price group you defined in the previous step.
Additional Schedules: If the service operates during specific intervals throughout the day (e.g., morning and afternoon with a break in between), you can click "Add working hours" to add more than one operating schedule.
Completion: Once you have completed the settings, click "Apply changes". The availability group will now appear in your list, showing a summary of the date range and the days it covers.
Extra Costs
Extra Costs
The Extra Costs section allows you to configure extra costs, such as baggage handling or adding a baby car seat.
Select Expense: In the Extra Costs field, click on the search box. A list of predefined options will appear, such as insurance, baby car seat, luggage, meal, and tolls.
Display & Collection Settings: * Optional for visitors: Select this if the expense is not mandatory (e.g., the visitor chooses if they want extra luggage).
Online Collection: Select this if you want the payment for this specific expense to be made through the platform during booking.
Set Price & Billing Method:
In the Price € field, type the charge amount.
In the Billing method field, choose whether the charge will be applied:
Per Item: Charge per unit (e.g., per suitcase).
Per Booking: One-time charge for the entire booking (common for insurance or fixed fees).
Add Multiple Expenses: You can add more than one expense to the same service by repeating the process. For example, you can add insurance as well, with a different price and billing method.
Description (Optional): In the "Description" field, you can add clarifications for the specific expense so it is clear to the visitor what is included.
Add Pick-up & destination areas
The “Pick-up and destination areas” section is where you define the geographical scope of your service. Here you determine where a transfer is allowed to start and where it can end.
Add Pick-up Area
The pick-up area is the meeting point with the customer.
In the "Pick-up areas" field, click the button "+ Add pick-up area".
Type in the location (e.g., Athens International Airport).
Select the correct result from the list and click the "+" icon to add it to the table.
Radius: The system automatically defines a distance (e.g., 1,500m). This means that the booking will be valid for any point within this circle.
Add Destination Area (Drop-off)
Here you define the available destinations for your customers.
Scroll down to the "Destination areas" section and click the corresponding add button.
If the destination is an entire city (e.g., Athens), the system will create a large coverage radius (in the video we saw about 13.5 km).
Attention: Anything inside the red circle on the map is considered a valid destination. If you want to restrict the transfer to the center only, you can reduce the value in the "Radius" field.
The integrated map allows you to see exactly what you cover:
Use Ctrl + Scroll to zoom.
The red circles indicate your activity zones.
Make sure that areas do not overlap in a way that causes confusion with your charges.
Media
Add images of the vehicles and transfer Service to give customers a clear view.
Add Images
Select file: Click inside the box with the dashed line ("Drag images to upload or click") to open your computer's search window.
Editing (Crop): After selecting the image (e.g., the Mercedes-Benz vehicle), the "Crop image" tool appears. Adjust the frame so that it focuses properly on the vehicle and press "Apply".
Restrictions: * You can upload up to 15 images per service.
The maximum size for each file must be 8 MB.
The recommended resolution is 2560x1440 with a 16:9 aspect ratio.
Add Video
To give a more vivid picture of the transfer experience, you can add a video link:
Video source: From the dropdown menu, select the platform where your video is uploaded:
YouTube
Vimeo
Video link: Paste the video URL (Link) into the corresponding field.
💡 Tip: Using high-quality photos (both exterior and interior of the vehicle) significantly increases the chances of a booking, as it inspires confidence in the visitor.
Policies & Terms
In this section, you can add your company's policies as well as the service's booking terms, ensuring transparency and properly informing the visitor.
Special Policies
What you can include:
Policy regarding smoking or the consumption of food/drinks inside the vehicle.
Pet transport (if allowed and under what conditions).
Health protocols (e.g., measures for Covid-19, although these are now less common).
Terms of Use
What you can include:
Cancellation Policy: How many hours in advance the customer can cancel without a charge.
Waiting Time: How long the driver waits at the airport or meeting point without an additional charge.
Luggage: Maximum number or size of luggage per passenger.
Don't forget to save your progress by selecting the "Submit" button at the top of your screen.
📌 Note: If you wish to offer your service to customers from different countries, the platform allows you to translate your content.