Tourmie has completely redesigned the Online Check-in experience — for both you and your guests — providing a modern, easier, and more flexible way to manage guest arrivals.
Let’s explore all the new features and how you can take full advantage of them!
✅ New Online Check-in Page in Menu
The Online Check-in now has its own dedicated page in the Tourmie menu.
From there, you can easily manage:
✔️ All your check-in forms
✔️ Your custom form questions
✔️ Guest check-in submissions
💡 Everything is organized in one place, so you can easily find and manage everything you need.
Important: All check-in submissions have been moved to the Online Check-in page, under the Submissions tab. There, you can:
✔️ View detailed guest information.
✔️ Export submissions to a file.
✔️ Easily manage all your guest data in one place.
✅ Redesigned Check-in Form in the Guest Guide
The check-in form your guests see has a fresh, modern, and user-friendly design, now structured into 3 simple steps.
The process is clearer, easier, and more enjoyable for guests, improving their overall arrival experience.
💡 Plus, new features allow your guests to better organize their stay in advance — such as selecting services or submitting special requests during the check-in process.
✅ Multiple Check-in Forms
You can now create different check-in forms, tailored to the specific needs of each property — based on type, location, or unique requirements.
This allows you to collect exactly the information you need for each case, with no unnecessary questions.
✨ How to do it: On the Online Check-in page, click + Add form, enter a title, and customize the fields and settings to fit your needs.
✅ Fields Customization
Design each check-in form exactly how you want. You can define which fields are visible and which are required, so you only collect the information that truly matters.
💡 For example, you can request arrival time only for properties that require check-in coordination or travel purpose only for specific locations.
✅ New Identification Document Settings
Customize the settings for each type of identification document individually (Tax ID, National ID, Passport, Driver’s License):
✔️ Choose whether to request the document number
✔️ Choose whether to request the issue date
✔️ Allow or disable document upload
✔️ Set which document type is required based on guest nationality
💡 This way, you have all necessary details prepared in advance and stay compliant with legal requirements — without back-and-forth communication.
✅ Guest Requests During the Check-in Process
Allow guests to submit specific requests (such as early check-in, late check-out, baby cot, etc.) during the check-in process.
Where guest requests appear in the form:
• Step 2 of the form
Early check-in: When the guest selects an arrival time earlier than the standard check-in time you’ve set.
Late check-out: When the guest selects a departure time later than the standard check-out time you’ve set.
• Step 3 of the form: All requests
Guests can view all the request options you've added to the form. For chargeable requests, guests will be asked to securely provide their card details. Their card will only be charged once the request is approved.
💡 This helps you better plan their stay in advance, improve the guest experience, and increase upsell opportunities — effortlessly.
✅ Promotion of Services Right After Check-in
Once guests complete their check-in, you can showcase selected services — your own or your partners’ — so they can book them instantly.
💡 The ideal moment to promote services and boost revenue — effortlessly and discreetly.
✅ Custom Questions for Extra Information
Easily create your own questions and add them to your check-in forms to collect additional details that are important to you.
In Summary: What Does the New Check-in Offer you?
The new Online Check-in experience helps you manage guest arrivals easily, flexibly, and efficiently:
Save time and avoid last-minute communication
Collect exactly the information you need
Provide a smooth, professional arrival experience for every guest
Promote services and upsells at the right moment
Keep all forms, submissions, and settings organized in one place
💡 Ideal solution for hosts without a Channel Manager or PMS — manage guests directly within Tourmie, quickly and easily.
These new features on the Online Check-in page are designed to give you a modern, easy, and flexible way to manage guest arrivals — with less stress and more opportunities to enhance guest experience and increase revenue.
Need step-by-step instructions for creating or editing your check-in form?
Check out the article “Guide to Online Check-in” or contact us via the in-app chat.