Tourmie connects with the TTLock smart locks, providing a fully automated check-in process that enhances your guests’ arrival experience and simplifies the management of your property.
Below are the steps on how to connect TTLock with Tourmie and effectively manage your smart lock codes.
How the integration works
1. Account Connection:
Your TTLock account is securely connected to your Tourmie account, creating a seamless integration between the two systems.
2. Automatic Code Generation:
For every new booking, Tourmie automatically generates a unique access code for the corresponding TTLock smart lock.
3. Code Delivery:
The access code is automatically sent to your guest via email, SMS, or WhatsApp before their arrival. Also, the access code is automatically updated in your guests' personalized Guest Guide.
Connect TTLock to Tourmie
To connect your TTLock account to Tourmie and link your locks to your properties, follow the steps below:
Step 1: Connect your accounts
Log into your Tourmie account.
From the menu, go to Integrations.
In the Home Automations tab, find TTLock and click Connect.
You'll be asked to enter your TTLock account credentials in order to connect.
Once connected, you’ll be redirected back to Tourmie. Click Manage to map your properties to the corresponding smart locks and configure basic settings.
Step 2: Map your TTLock smart locks to your properties
To map your smart locks to the corresponding properties in Tourmie:
Go to the Smart locks tab.
Click the Add icon (+).
In the Tourmie Property dropdown menu, select the property you want to link with a TTLock lock. In the Property Lock dropdown menu, select the specific smart lock that corresponds to the chosen Tourmie property.
For each property, repeat the process to ensure all Tourmie properties are properly linked to their respective TTLock locks.
Once you’ve completed the mapping, click the Update button.
Guest Access Settings
Once you've completed the above steps, you can configure additional settings that control guest access to your smart locks.
How to configure access settings:
From the Smart Locks tab, find the property or building lock you'd like to configure and click Settings.
Enable or disable the available options based on your preferences
Click Apply changes to save your settings.
Allow guests to open the smart lock directly from the digital guest guide. The guest will see a “Open door” button in the guest guide and can open the door without needing a physical key or separate app.
View a live demo here.
Allow smart lock access only through the guest’s personalized guide. The “Open door” button will only be available in the guest’s personalized guide, preventing access from shared links like the generic and property guides.
Allow smart lock access only after the guest has submitted the check-in form. The button becomes active only once the guest completes and submits the check-in form.
Allow smart lock access only when the guest is within a specified distance from the property. The button appears only when the guest is within a specified distance from the property (e.g. within 50 meters).
Note 1: After the guest’s stay ends, the “Open door” function is automatically disabled and no longer accessible to the guest.
Note 2: The “Open door” function can be locked and set to become available automatically a specific number of days or hours before the guest’s arrival, for enhanced security.
To lock this function:
Go to Guest Guide > Locked Fields.
Locate the field “Door code” or “Door code (building)” and click Edit.
Set the time period (e.g., 30 minutes before arrival) when the field should unlock and the “Open door” function will become available to the guest.
Automatic Code Generation Settings
From the General settings tab, you can enable or disable automatic code generation options for your smart locks.
Automatic code generation when a booking is created. Tourmie will generate a unique code for the corresponding lock for every new guest.
Automatic code update for the locks and in the Nuki application. The code will be automatically sent to the Nuki system to activate it on the lock—no manual action needed.
Generate code using the first 6 digits of the guest's phone number. The access code is automatically created using the first 6 digits of the guest’s phone number.
Generate code using the last 6 digits of the guest's phone number. The access code is automatically created using the last 6 digits of the guest’s phone number.
When automatic code generation is enabled, Tourmie generates unique codes for each booking and sends them to TTLock's API to activate them on the corresponding locks.
📌Important note: Upon check-out, the access code is automatically revoked from the TTLock system.
Manage & Update Lock Codes
Tourmie allows you to manage and update lock codes either through the Tourmie platform or the TTLock app. Synchronization between the two ensures that codes remain up-to-date and functional.
A. Update Codes in TTLock
Use the TTLock Mobile App.
Utilize other external tools provided by TTLock.
B. Update Codes in Tourmie
From a listed property:
Go to the Properties page.
Select the property where you want to update the lock code.
Navigate to the Check-in & Check-out tab.
In the Check-in details section, update the lock code in the field Door Code or/and Door Code (building).
From a guest booking:
Go to the Bookings page.
Find the booking for which you want to update the lock code and click on the booking ID.
In the Booking Details tab, click Edit.
Update the lock code in the field Door Code or/and Door Code (building).
Note: Six-digit codes cannot contain the number "0" or start with "12."
Remote Smart Lock Access via the Property Page
From each property's page in Tourmie, you can remotely open the door of the property or building, using the connected smart locks.
Note: The following instructions apply only to remote unlocking performed by you as the host. If you want to set up remote access for your guests through their personal digital guide, please refer to the detailed steps in the Guest Access Settings section.
How it works:
Go to the Properties page and open a property that has a linked lock.
In the Remote access section, you’ll see the available locks.
Click Open property door or Open building door to open the corresponding smart lock remotely.
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💡 This is particularly useful for:
• Granting access to guests, cleaners, or technicians without being on-site.
• Testing the lock before check-in.
• Assisting guests who experience access issues.
• Handling last-minute changes or emergencies.
It offers extra flexibility and control, ensuring a smooth experience for both you and your guests.
Frequently Asked Questions
Do I need to have the TTLock already installed to connect it with Tourmie?
Do I need to have the TTLock already installed to connect it with Tourmie?
Yes. You must first have the TTLock smart lock installed and configured via its official before you can connect it to Tourmie.
Which TTLock locks are supported by Tourmie?
Which TTLock locks are supported by Tourmie?
All internet-enabled locks are supported, whether they feature built-in Wi-Fi or connect via a gateway.
Can I restrict guest access to the lock?
Can I restrict guest access to the lock?
Yes. You can set rules, such as requiring the submission of a check-in form or allowing access only within a specific distance from the property.
Can Tourmie automatically generate codes for each booking?
Can Tourmie automatically generate codes for each booking?
Yes. You can enable automatic code generation through the settings. Codes are automatically created and synchronized with TTLock.
Can I enable the “Open Door” function only a few hours before the guest’s arrival?
Can I enable the “Open Door” function only a few hours before the guest’s arrival?
Yes. Through Locked Fields, you can define when the "Door code" or "Building door code" fields will be unlocked. This way, the “Open Door” button will automatically appear to the guest only within a specific timeframe before their arrival — e.g., 30 minutes or 2 hours earlier — for enhanced security.
What happens to the codes after check-out?
What happens to the codes after check-out?
The unique codes automatically generated by Tourmie for each guest are automatically deleted from the TTLock system as soon as the stay is completed.
Can I use the guest’s phone number to generate the code?
Can I use the guest’s phone number to generate the code?
Yes. You have the option to generate the code using either the first or the last 6 digits of the guest’s phone number.
What happens if the connection with TTLock is interrupted?
What happens if the connection with TTLock is interrupted?
If the connection with TTLock is interrupted, Tourmie will be unable to generate or update access codes until the account is reconnected.
Can I open the lock myself as a host through Tourmie?
Can I open the lock myself as a host through Tourmie?
Yes. From the page of each property, you can remotely unlock the property or building door by clicking the corresponding “Open Door” button.
By following the steps above, you can ensure the smooth management of your smart locks, provide a seamless guest experience, and prevent errors when delivering or changing access codes.
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