Feature Overview
Track123 supports syncing tracking statuses to Shopify orders, allowing you to filter orders by Tracking Status directly from the Shopify Admin Orders page.
With this feature, you can quickly find orders based on their shipping progress without opening Track123 or managing tracking information manually.
This feature is available for orders with tracking updates received after: August 26, 2026, 16:00 UTC
Orders and tracking information updated before this time may not have a Tracking Status available in Shopify Orders.
How to Filter Orders by Tracking Status
Go to Shopify Admin- Orders
Click Filter
Select Tracking Status
Choose the tracking statuses you want to view
Shopify will display the available tracking status options, and you can select one or more statuses to filter matching orders.
Tracking Status Definitions
Status | Description |
Exception | A shipping issue occurred, such as customs hold, address error, or package damage |
Failed Attempt | Delivery attempt failed, such as recipient unavailable or incomplete address |
Out for Delivery | The package has arrived at the local delivery station and is being delivered |
In Transit | The package is currently being transported |
Info Received | The carrier has received shipment information, but the package may not have been picked up yet |
Pending | Waiting for tracking information updates |
Delivered | The package has been delivered |
Expired | Tracking information is no longer active |
How Multi-Package Orders Are Handled
If an order contains multiple packages, Track123 determines the order-level tracking status based on the status of all packages.
Examples:
Package Statuses | Order Tracking Status |
Delivered + Delivered | Delivered |
Delivered + In Transit | In Transit |
Delivered + Exception | Exception |
In Transit + Pending | In Transit |
Delivered + Expired | Delivered |
Expired + Expired | Expired |
Frequently Asked Questions
1.Why don’t I see the Tracking Status filter in Shopify Orders?
Please make sure:
Track123 is installed
Order tracking data has been synced
The Shopify Admin page has been refreshed
If the filter is still unavailable, please contact Track123 Support.
2.Can I manually edit the Tracking Status?
Yes, but Track123 will overwrite the value with the latest tracking status during the next tracking update.
3.Will tracking statuses continue updating for deleted or old archived orders?
Orders that Shopify no longer allows updates for, such as deleted orders or long-term archived orders, will not continue receiving tracking status updates.
4.What if I already have 5 filterable metafields?
Shopify supports a maximum of 5 filterable metafields for Orders. If your store has already reached this limit, Track123 will still add the Tracking Status metafield to your orders, but the field will appear as inactive and cannot be used as a filter in the Shopify Orders page.