Plan: Advanced plan.
Track123 Estimated Delivery Date feature allows you add EDD to the product page(Pre-sales) and tracking page(After-sales). By adding the EDD. you can provide your customers with more accurate delivery information, enhancing their overall experience.
Adding EDD to the product page(Pre-sales)
Please click this article to follow the steps. After adding EDD, your customers will have a clear understanding of when they will receive the product when browsing your product page and placing an order.
Adding EDD to the tracking page(After-sales)
An estimated delivery time is a great way to inform your customers when they can expect to receive their orders. On the tracking page, the EDD is displayed alongside tracking information and can be based on multiple factors such as:
Carrier or custom data – Shows the estimated delivery date provided by the carrier or defined by your store rules.
Processing and transit times – Reflects the order preparation time and the shipping duration.
Handling delays – If a shipment is delayed, the EDD can still provide customers with updated expectations.
By showing EDD on the tracking page, you can:
Reduce support inquiries about order status (“Where is my order?”).
Improve customer satisfaction by giving clear and reliable delivery estimates.
Enhance transparency and trust in your store’s fulfillment process.
