We know importing data can be daunting and we will do our best to make is as smooth and easy for you.
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To start, here's What we can import

Step 1: Export your data from the other platform. Every system is different and some are easier than other to export information. Here are a few guides to help.
​How to export from Pike 13
​How to export from Zen Planner
​How to export from Push Press
​How to export from Mindbody Online
​How to export from EZ Facility
​How to export from RX Gym
​Transferring from Wodify Information

If you need assistance, email onboarding@triib.com and we will gladly help you out. 

Step 2: Add the information onto our Import Spreadsheet. Download here
There is a lot of information you can add but there are 2 types of imports: Inactive Members and Active Members.
For Active Members, here's the most important information: 

Note: Incomplete data will delay the process.

Step 3: Send Spreadsheet to onboarding@triib.com 

Step 4: Onboarding will scrub your data looking for errors and duplicates. If there are missing pieces, we will send back to you for more information.

Step 5: Onboarding will import 

Step 6: Import Complete and we ask that you verify the data. 

Step 7: Onboarding will turn on processing & send welcome emails according to the agreed dates during your business conversation with your Onboarding Specialist. 

NOTE: If you are wanting to transfer billing information (CC and Bank Information) for your members, please take a look at What to Expect with a Billing Transfer.