When checks and audits have been marked as missed, they cannot be edited until they are reopened. Only authorised users can reopen them.
To allow assigned users to reopen the missed checks and audits, please follow the steps:
Go to the Configure Portal via the 3 dots.
Navigate to Roles.
Select the role that needs the access.
Head over to the Monitor Portal tab.
Tick "Reopen Recently Missed Audits" and "Reopen Recently Missed Checks", and then save the changes.
💡Do you know...?
You can reopen the audits missed in the last 3 months and the checks missed in the last 3 days.
For users with the access to reopen the missed check or audit:
Go to the Monitor Portal via the 3 dots.
Navigate to the Checks / Audits module through the 9-dot menu.
Locate the missed check or audit, click on the cog icon, and select 'Reopen'. Then a pop-up box will appear. Choose 'OK' and confirm the request.
Then the check or audit will be reopened.
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