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Why I can't see the folder

Folders disappear in the Monitor Portal

Written by Mengmei Li

There are two possible reasons why you might not see specific folders, along with how to resolve them:

  1. You don't have the access to the folders.

    πŸ’‘Solution: Ask the Admin user to grant you the access.

  2. The folders are empty.

    πŸ’‘Solution: When no files are stored in the folders, the folders will be hidden. To resolve this, simply upload files to the folders.

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