Table of Contents
Driver Training Overview
Watch this five-minute tutorial for an overview about how Truckbase works
If you want more detailed information, continue reading the article and watching the videos below.
How to download and log in to the Truckbase app (on iOS or Android)
Create your Truckbase login
Your dispatcher will send you an email invite to Truckbase.
If you haven’t received the invite, first check your spam folder.
If you still don’t see it, ask your dispatcher to re-send the invite.
Open the email, click the sign-up link, and create your password.
Congrats! Now you can log in to the Truckbase app with your email and password.
Go to your device’s app Store
On iPhone, open the App Store.
On Android, open the Google Play Store.
Find the app
Search for “Truckbase” in the app store.
Download the app
Click GET on iPhone or Install on Android to download the Truckbase app.
Open the app
Once the download has finished, click Open to launch the app.
Log in
Enter your email and password to sign in to your account.
How driver dispatch texts work (using Truckbase without the app)
As a driver you won’t need to dispatch loads, but here’s context about how a dispatcher sends you a load
After creating a load, the dispatcher is prompted to send a dispatch text to the driver assigned to the trip
After the dispatcher clicks Share, the driver will receive a dispatch text with load info.
Alternatively, dispatchers can click the three dots on a load ፧, click Send to driver, and then click Share to send the dispatch text.
The driver receives a text (or an email) with load information.
Drivers click the link to see the load info.
How to view all your loads at once in the driver app
Download the App
If you haven’t already, download the Truckbase app from your device's app store.
Ensure you're logged in
Make sure you are logged in to the Truckbase driver app. If you do not have login credentials, ask your dispatcher to provide you with a login.
Log In and View Loads
Once logged in, you will be able to view all your assigned loads.
Overview of a load dispatch in Truckbase
Key sections of a load dispatch
Trip overview
Get a summary of the entire trip, including the route and overall status.
Stops
View detailed information about each scheduled stop on the route.
Attachments
Access all relevant documents attached to the dispatch, such as BOLs, PODs, and other files.
Trip notes
Check notes with additional details about the load.
Equipment
See the truck and trailer assigned to the load.
Order Details
View specific billing related details about the order.
Order Status
This shows the progress of the load (e.g., In Transit or Delivered)
Customer Order Number and Order Number
The customer order number is typically the PO or PRO number
The order number is an internal Truckbase ID
Order Notes
Additional instructions for the order usually used for billing purposes
Understanding dispatch statuses
Dispatched
The load has been assigned to a driver and is ready for departure.
In Transit
The load is currently being transported.
Delivered
The load has been delivered to the final stop of the trip.
How to navigate to a stop
Open the Truckbase app and go to the trip page to view your route.
Click on the address listed for your stop to open directions in Google Maps.
You can follow the directions provided by Google Maps to reach your stop.
Once you're on the move, remember to update the status of the stop.
For instance, when you arrive at the pickup, you’ll click the Mark as arrived to stop 1 button
How to update the status of stops
Marking stops
Mark as En Route
Click Mark as en route to ‘Stop 1’ to indicate you are on your way to the stop.
Mark as Arrived
Once at the location, click Mark as arrived to ‘Stop 1’ to show you have arrived.
Mark as Completed
After completing the tasks at the stop, click Mark ‘Stop 1’ as completed to finish the stop.
Repeat these steps for subsequent stops.
(Video: Signed in to Truckbase app)
(Video: Not signed in to Truckbase app)
How to upload documents (e.g., BOLs, PODs, and photos)
Open Truckbase
You can access Truckbase through the dispatch link or by logging in to the app.
Start uploading docs
Click Upload Docs or Photos.
Choose upload method
Select Open Document Scanner to scan a document.
Alternatively, choose Upload Photos to add photos directly from your device.
Upload files
Upload your scans or photos.
Save the documents
After uploading, click Save Document to store the files in Truckbase.
Categorize the document
Select the document type, such as Bill of Lading, Lumper, or Proof of Delivery, to categorize the file appropriately.
How to upload multiple photos at once
Open Truckbase
You can access Truckbase through the dispatch link or by logging in to the app.
(If using the app, first pick a load)
Upload files
Click on Upload Docs or Photos to start the upload process.
Click ‘Upload photos’
Click Photo Library or Choose Files.
Select all the photos you’d like to upload.
Click add in your photo library, or Open in your files folder, to start uploading your photos or files to Truckbase.
How to upload multiple scans at once
Open Truckbase
You can access Truckbase through the dispatch link or by logging in to the app.
(If using the app, pick a load)
Upload files
Click on Upload Docs or Photos to start the upload process.
Use the Document Scanner
Click Open Document Scanner to begin scanning documents.
Start Multi-Page Upload
Select Multi Page to upload multiple photos or scanned pages at once.
Upload Your Files
Upload scans or photos of all the required pages.
Finish the Upload
Click Save to store the uploaded photos in Truckbase.
How to view documents and photos
Open Truckbase
You can access Truckbase through the dispatch link or by logging in to the app.
(If using the app, pick a load)
Access attachments
Click on Attachments to see all linked documents and photos.
View specific files
Click on the document or photo you want to view.
How to add notes for the dispatch team
Open Truckbase
You can access Truckbase through the dispatch link or by logging in to the app.
(If using the app, pick a load)
Click on the notes tab
Add a note
Leave a message for the dispatch team.
For instance, you might want to let the team know that you had two hours of detention time at stop, so the billing team can charge the customer later.
How to add stop signatures
If your business requires stop signatures separate from the BOLs or PODs that you upload, here’s how you add them.
Go the trip page
At each stop on the route, click Add Signature.
A window will pop up asking for the signature.
Ask the point of contact at the stop (e.g., a warehouse receiver or a site manager) to sign their name with their finger.
This signature verifies that the stop was completed per the BOL.
After getting the signature, click Submit to save it.
How to view signatures
To view a signature, click the signature icon next to a stop.
You’ll see the signature as well as the name of the person who signed with a timestamp.