Help shape what Trunk Tools builds next. The Customer Access Program connects selected customers with our Product team for early feedback, design validation, and product testing.
What the program is
Customer Access Partners join a trusted group of customers who are open to sharing practical, candid feedback at key moments in product development. Participation helps us build solutions that better reflect real workflows and customer needs.
This is a mutual commitment—not a legal agreement or a commitment to purchase.
What you receive
As a Customer Access Partner, you may receive:
Early visibility into concepts, designs, and upcoming capabilities
A direct voice in shaping product direction and user experience
Early-access opportunities to test relevant features before broader release
Recognition or participation incentives when offered for a specific initiative
Participation does not guarantee that every suggestion will be implemented, that a feature will launch, or that a specific timeline will be met. We will be transparent about decisions and constraints whenever possible.
What we ask of you
When invited to an opportunity that fits your role and experience, we ask that you:
Respond to confirm if you can participate
Provide honest, specific, and constructive feedback
Attend agreed sessions or give advance notice if plans change
Test agreed workflows or features within the stated evaluation window
Complete short surveys or check-ins when requested
Share enough context for us to understand your workflow, goals, and constraints
How participation works
You opt in. Joining the program means you are open to being contacted; it does not require you to accept every opportunity.
We match thoughtfully. We contact you only when your role, workflow, or product usage is relevant to an initiative.
You receive a clear request. Each invitation will explain the topic, format, estimated time, and requested follow-up.
You choose whether to participate. You can accept or decline based on your interest and availability.
We close the loop. When practical, we will share what we learned, what happens next, or why we chose a different direction.
Typical ways to participate
Depending on the initiative, participation may include:
A 30–60 minute discovery or feedback conversation
Reviewing a concept or design
Testing an early product experience
Participating in an onboarding or pilot
Completing brief in-product surveys or 30/60/90-day check-ins
Providing feedback through recorded customer conversations
Exact expectations will always be defined in the invitation for that initiative.
Our commitment to you
We will:
Respect your time and avoid overlapping outreach from multiple Trunk Tools teams
Coordinate through your established account contacts when appropriate
Explain why your feedback is relevant and how it will be used
Make it easy to pause or leave the program at any time
Opting out
You may decline any individual request, pause participation, or leave the Customer Access Program at any time by contacting your Trunk Tools representative.
Ready to become a Customer Access Partner? Confirm your interest with your Trunk Tools representative. We’ll add you to the partner pool and contact you when a relevant opportunity comes up.