TryNow is fully integrated with Loop so that you can handle your TryNow returns the exact same as your buy now returns.

Step 1: Go to your Loop Returns dashboard and click on "Tools & integrations."

Step 2: In the Available Integrations section, toggle on the TryNow integration.

Step 3: In the Enable TryNow modal, click Enable.

With TryNow enabled, merchants can process returns as normal in Loop. Note: Since trials are in Authorized status, Loop will not process refunds or restocking, and instead, TryNow will get returns data from Loop, process necessary return or restock actions, and auto-capture payment for items kept.

How do returns work with TryNow? The same as they do today! Shoppers initiate returns via Loop and your team processes returns as exactly the same way as you normally would for regular purchase orders. Loop then shares these events with TryNow, which allows TryNow to auto-capture payment for the right amount at the right time.

How do exchanges work with TryNow? Loop will create a new order in Shopify for $0 for the replacement item(s). TryNow will then capture applicable funds from the original order and apply that to the new exchange order, similar to store credit.

How do returns for store credit work? Loop will issue the credit in the same process used today. A refund will not be processed in Shopify, so the shopper will be charged for the outstanding balance at the end of the trial.

What plan do I need to be on to utilize this feature? This feature is included for merchants with Loop Advanced or the Integrations add on. If you are not on one of these plans and would like to add this feature, reach out to your Merchant Success Manager or support@loopreturns.com.