TryNow automatically captures payment on TryNow orders. Below is a high-level overview of how our payment capture settings work, along with more detailed articles if you wish to dive in further.
If TryNow has visibility into your returns events
Applicable to: merchants that use Loop, Happy Returns, or a Shopify supported RMS (i.e. your returned items actually show as "Returned" status in Shopify).
For shoppers that keep everything (don't have returns), our system will automatically capture payment X days after the trial ends. This is configurable using the Post-Trial Charge delay setting.
For shoppers that initiate a return before the end of their trial, our system will extend the charge date out to give enough time for returns processing and avoid prematurely charging the shopper.
After the return has been accepted by your team, our system will automatically capture payment within 24 hours.
Let's say a shopper initiates a return but never sends in the item. You can allow a max of Y days before our system will capture payment for the item. This is configurable in your Returns Software Integrations settings (see more details in Returns & Exchanges).
If TryNow does not have visibility into your returns events
This is rare but it would be applicable to merchants who do not handle returns within Shopify or use a Shopify unsupported RMS (e.g. Narvar).
You can use your trial period and post-trial charge delay settings to define fixed periods of time before an automated payment capture occurs. These would not be aware of any return events, since our system would not have visibility into returns.
If your trial period date is set to 10 days and post-trial charge delay is set to 20 days, then TryNow will always charge 30 days after the trial start date, regardless of any returns or decisions to keep items.