This article will ensure the proper settings are in place to accept returns on Try Before You Buy enabled items within your Happy Returns instance. There are two settings that need to be enabled in order for shoppers to return or exchange TryNow items.
Without this setting configured, TryNow returns will produce an error for your shoppers instructing them to Contact Customer Support.
REFUNDS
Follow the below steps to ensure shoppers can return Try Before You Buy items with Happy Returns:
Log in to your Happy Returns Dashboard
Click on Settings in the lower left corner
Click Return Policies
Under Refunds check the box next to Allow $0 items to be returned
Click Save at the bottom of the page
EXCHANGES
If you would like to allow exchanges on Try Before You Buy orders within Happy Returns, follow the below steps:
Log in to your Happy Returns Dashboard
Click on Settings in the lower left corner
Click Return Policies
Under Exchanges check the box next to Allow $0 items to be returned
Click Save at the bottom of the page
Now your Returns and Exchange settings are configured to allow shoppers to return Try Before You Buy items!