Overview
A buy zero restocking fee is only applied if a shopper returns all the items they tried. If a shopper keeps at least one item, no returns fee would be charged. This ensures that shoppers who try multiple items and find something that they love are not penalized.
This feature can be a tool to discourage low-intent shoppers from using TryNow, while still allowing high-intent shoppers the freedom to try different products.
Note: We would strongly encourage making the buy zero restocking fee clear in your messaging on your PDPs, landing pages, and/or in checkout. Suggested messaging: "Keep something? Returns are free! Keep nothing? Just an $8 restocking fee."
See an example of messaging in checkout, using checkout settings:
Video Tutorial
Instructions
In TryNow Merchant Portal, navigate to Controls > Payment Capture.
In the Non-Refundable Fees section, click "Add Fee."
Fill out the Name and Description, which are only internally visible fields so your other team members can understand the fee.
Select the Non-Refundable Type = Zero Kept Items. This means that the fee will only apply if there are no kept items.
Select the value, which can either be a fixed dollar amount or percentage based off of the order value. Click Save Fee.