You may have noticed a charge on your statement before your cleaner completed a project - what you're seeing is an authorization or hold.

When you use the Turno auto payments feature, our system authorizes payments up to one day before the date of an assigned project, placing a hold on your funds to ensure that your payment method is working and will be able to pay for the project.

The payment will only go through to the cleaner when they mark the project as completed in Turno. If the cleaner doesn't complete the project, the authorization will be dropped in a few days, and there will be no transaction.

If you'd like to stop an authorization, we recommend that you remove the cleaner from the project. You can also delete the project, but be aware that deleted projects cannot be retrieved or assigned to other cleaners.

Once the project is unassigned or deleted, the authorization will be canceled and drop from your statement.

In the case of hourly projects, the first time the cleaner is completing a project for that property we estimate the amount of time the cleaner might take for the project based on the number of bedrooms in the respective property.

After the first project, the authorization for hourly projects is estimated at 10 percent above the highest payment over the last 10 projects.

Once your cleaner enters the actual amount of time they spent on the project, we will recalculate the rate of that turnover, and then charge the correct price.