Please note that a broadband connection with a minimum speed of 3Mbit or 375kbps is required to watch a Typsy course on your device. The rest of Typsy's system requirements are listed here. 

To determine whether your device, settings, or internet connection may be causing the problem, please do the following:

If you’re able to watch other videos without any problems, this indicates there is a technical issue with the original video. Please contact us so our team can investigate further and report the issue.

If videos are not playing, please do the following:

1. Try watching the original video in an incognito window.

2. If the video plays without issue, try checking your extension, plugin, adblock or firewall program on your device to see if it needs to be reconfigured or disabled.

3. Try a different browser. See our recommended browsers here.

4. Clear your browser's cookies and cache and restart it before trying again.

5. If you have a lot of browser tabs open, close most of them except the one you’re using to watch the course/lesson.

6. Ensure you have the browser window playing Typsy selected on your device.

7. Check your browser version and update it if needed.

8. Ensure you are not skipping through videos while watching. Typsy will only mark a video as complete when it has been watched to completion.

9. A minimum internet speed of 3Mbit or 375kbps is required to watch a Typsy video on your device. Test your internet connection speed to make sure your environment meets this and that your system meets Typsy’s requirements. If your internet speed is low, try lowering the video quality of the video, or watching the video when your internet connection is stronger.

10. Turn off any hardware acceleration you have installed (in Firefox or on Windows). 

11. If you can’t hear any audio, double-check to see that the video player volume is turned up and that the video is not muted. Check the sound settings on your device.

12. Restart your computer and network devices (modems/switches/routers).

13. In the interim, try watching on the mobile app.

If videos are not showing on Typsy, there may be a technical issue preventing them from loading. While this is rare, gathering some details will help us investigate.

1. Check the browser console. Your browser console can show error messages that might explain why the videos aren't displaying.

1.a. While on the page where the video(s) are not showing, right-click anywhere on the page and select Inspect or Inspect Element (or press F12 on Windows or Command + Option + I on Mac).

1.b. Click on the Console tab.

2. Look for any red error messages in the console - these indicate potential issues.

3. Take a full screenshot of the console showing the errors or copy any error messages you see.

4. Once you have the screenshot or copied errors, contact us and provide:

This information will help us determine if there's an issue on our end and guide you on the next steps.