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Troubleshooting
Stuck on something? Here are some tips to help.
How do I disable AdBlock to watch Typsy?
Troubleshooting audio & video issues on the Typsy websiteHaving issues watching a Typsy video? Read up on our troubleshooting tips.
Troubleshooting audio & video issues on the Typsy mobile appHaving issues watching a Typsy video via our mobile app? Read up on our troubleshooting tips.
Why is the lesson/video not saving or being marked as complete?Having issues with a Typsy video saving? Read up on our troubleshooting tips.
Why has my account been locked?Locked out of Typsy, here's why:
Why am I not allowed to repeatedly watch the same video lesson?Have you tried to watch the same video more than 5 times in the same day? Unfortunately, you've likely reached the daily max!
I lost my activation email - how can I activate my account?Can't find your activation email? Don't worry, you can receive a new one in no time.
How do I sign in with a social account?Learn how to use your social (Google, LinkedIn, Microsoft, or Apple) account to create and login to your Typsy account.
How do I reset my password?Forgotten your password? Don't worry, it can happen to the best of us. Reset your password from the Login page.
I filled out the reset password form and I was never sent a link.Clicked reset but haven't received a link? Don't stress!
How do I change my email address?Whether you typed in a wrong letter or your email address has changed, it's easy to update your email address with these steps.
How do I change my email preferences?Email notifications are Typsy updates that you receive via email.
What types of notifications does Typsy send?From training reminders to course updates, we'll notify you of any Typsy activity.
How do I whitelist Typsy as an email provider?We recommend you whitelist our emails so you never miss an update!
Which operating system should I use to get the most out of Typsy?Typsy is online so it's best to make sure you are using the correct and most up-to-date operating system available to you.
Which browser should I use to get the most out of Typsy?Typsy is online so it's best to make sure you are using the correct and most up-to-date browser available to you.