Troubleshooting | Typsy Help Hub

Audio & video

How do I disable AdBlock to watch Typsy?

Written by Typsy Team
Updated over a week ago

Troubleshooting audio & video issues on the Typsy website

Having issues watching a Typsy video? Read up on our troubleshooting tips.

Written by Typsy Team
Updated over a week ago

Troubleshooting audio & video issues on the Typsy mobile app

Having issues watching a Typsy video via our mobile app? Read up on our troubleshooting tips.

Written by Typsy Team
Updated over a week ago

Why is the lesson/video not saving or being marked as complete?

Having issues with a Typsy video saving? Read up on our troubleshooting tips.

Written by Typsy Team
Updated over a week ago

Setting up and logging into your account

I lost my activation email - how can I activate my account?

Can't find your activation email? Don't worry, you can receive a new one in no time.

Written by Typsy Team
Updated over a week ago

How do I sign in with a social account?

Learn how to use your social (Google, LinkedIn, Facebook, Microsoft, or Apple) account to create and login to your Typsy account.

Written by Typsy Team
Updated over a week ago

How do I reset my password?

Forgotten your password? Don't worry, it can happen to the best of us. Reset your password from the Login page.

Written by Typsy Team
Updated over a week ago

I filled out the reset password form and I was never sent a link.

Clicked reset but haven't received a link? Don't stress!

Written by Typsy Team
Updated over a week ago

Why has my account been locked?

Locked out of Typsy, here's why:

Written by Typsy Team
Updated over a week ago

Account preferences

How do I change my email address?

Whether you typed in a wrong letter or your email address has changed, it's easy to update your email address with these steps.

Written by Typsy Team
Updated over a week ago

How do I change my email preferences?

Email notifications are Typsy updates that you receive via email.

Written by Typsy Team
Updated over a week ago

What types of notifications does Typsy send?

From training reminders to course updates, we'll notify you of any Typsy activity.

Written by Typsy Team
Updated over a week ago

How do I whitelist Typsy as an email provider?

We recommend you whitelist our emails so you never miss an update!

Written by Typsy Team
Updated over a week ago

The Typsy mobile app

How do I download the Typsy app in China?

Here is how to download the Typsy app for Android users in China.

Written by Typsy Team
Updated over a week ago

What are the requirements for the mobile app?

Make sure you are using the correct and most up-to-date mobile operating system and app version.

Written by Typsy Team
Updated over a week ago

What features are on the mobile app?

The mobile app let's you enjoy learning with Typsy on-the-go!

Written by Typsy Team
Updated over a week ago

The Typsy desktop site

Which operating system should I use to get the most out of Typsy?

Typsy is online so it's best to make sure you are using the correct and most up-to-date operating system available to you.

Written by Typsy Team
Updated over a week ago

Which browser should I use to get the most out of Typsy?

Typsy is online so it's best to make sure you are using the correct and most up-to-date browser available to you.

Written by Typsy Team
Updated over a week ago