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Troubleshooting
Troubleshooting
Stuck on something? Here are some tips to help.
18 articles in this collection
Written by
Typsy Team
Audio & video
How do I disable AdBlock to watch Typsy?
Written by
Typsy Team
Updated over a week ago
Troubleshooting audio & video issues on the Typsy website
Having issues watching a Typsy video? Read up on our troubleshooting tips.
Written by
Typsy Team
Updated over a week ago
Troubleshooting audio & video issues on the Typsy mobile app
Having issues watching a Typsy video via our mobile app? Read up on our troubleshooting tips.
Written by
Typsy Team
Updated over a week ago
Why is the lesson/video not saving or being marked as complete?
Having issues with a Typsy video saving? Read up on our troubleshooting tips.
Written by
Typsy Team
Updated over a week ago
Setting up and logging into your account
I lost my activation email - how can I activate my account?
Can't find your activation email? Don't worry, you can receive a new one in no time.
Written by
Typsy Team
Updated over a week ago
How do I sign in with a social account?
Learn how to use your social (Google, LinkedIn, Facebook, Microsoft, or Apple) account to create and login to your Typsy account.
Written by
Typsy Team
Updated over a week ago
How do I reset my password?
Forgotten your password? Don't worry, it can happen to the best of us. Reset your password from the Login page.
Written by
Typsy Team
Updated over a week ago
I filled out the reset password form and I was never sent a link.
Clicked reset but haven't received a link? Don't stress!
Written by
Typsy Team
Updated over a week ago
Why has my account been locked?
Locked out of Typsy, here's why:
Written by
Typsy Team
Updated over a week ago
Account preferences
How do I change my email address?
Whether you typed in a wrong letter or your email address has changed, it's easy to update your email address with these steps.
Written by
Typsy Team
Updated over a week ago
How do I change my email preferences?
Email notifications are Typsy updates that you receive via email.
Written by
Typsy Team
Updated over a week ago
What types of notifications does Typsy send?
From training reminders to course updates, we'll notify you of any Typsy activity.
Written by
Typsy Team
Updated over a week ago
How do I whitelist Typsy as an email provider?
We recommend you whitelist our emails so you never miss an update!
Written by
Typsy Team
Updated over a week ago
The Typsy mobile app
How do I download the Typsy app in China?
Here is how to download the Typsy app for Android users in China.
Written by
Typsy Team
Updated over a week ago
What are the requirements for the mobile app?
Make sure you are using the correct and most up-to-date mobile operating system and app version.
Written by
Typsy Team
Updated over a week ago
What features are on the mobile app?
The mobile app let's you enjoy learning with Typsy on-the-go!
Written by
Typsy Team
Updated over a week ago
The Typsy desktop site
Which operating system should I use to get the most out of Typsy?
Typsy is online so it's best to make sure you are using the correct and most up-to-date operating system available to you.
Written by
Typsy Team
Updated over a week ago
Which browser should I use to get the most out of Typsy?
Typsy is online so it's best to make sure you are using the correct and most up-to-date browser available to you.
Written by
Typsy Team
Updated over a week ago