🧼 TL;DR:
Type
@to mention someone in any chatIf they’re part of the chat/space, they get a notification
If they’re not in the chat, they won’t be notified—but the mention still appears
This keeps chats private while still allowing you to tag names
How Mentions Work in Chat
Type
@and start typing a nameSelect the person from the list
Their name will appear highlighted in your message
If they’re part of the chat, they’ll be notified
Example: “@Luis can you confirm inventory for this location?”
What If They’re Not in the Chat?
If the person you mention isn’t part of the group or space, they won’t be notified.
Why allow this?
Sometimes you want to:
Reference someone without alerting them
Note who should be looped in later
Leave a record for others reading the chat
The mention still shows visually so it’s clear who you’re talking about, even if they aren’t active in the space.
💡 Pro Tip:
Before assigning something or expecting a reply, make sure the person is in the chat—otherwise, they won’t be notified.