🧼 TL;DR:
Feeds = social-style updates for teams or the whole org
Chats = fast, flexible convos (1:1 or group)
Company Feed is admin-only; others may allow everyone to post
📣 What Is a Feed?
A Feed (also called a Community) is a place to share announcements, recognition, wins, and reminders with a broader group. It's built for structured, social communication—so updates feel engaging but don’t get lost in the noise.
Feeds live in the Feeds tab, not in the chat section.
🏢 Main Company Feed
Admin-only posting
Used for org-wide announcements, policies, or major updates
Everyone in the org is automatically added
👥 Other Feeds / Communities
Posting access varies by feed
Many allow all members to post, especially for recognition or team updates
Admins can guide and moderate, but most communities are meant to feel participatory
Use Cases for Feeds:
Company-wide updates or campaigns
Team recognition and shoutouts
Sharing new goals, initiatives, or reminders
Department or region-specific info
Milestones and celebrations
💬 What Is a Chat? (Under the Connect Tab)
Chats are where day-to-day conversations happen. They’re more flexible and responsive—ideal for coordination, quick questions, or casual team communication.
All chat types live under the Connect tab.
🧍♂️ 1:1 Chat
Private conversation between two users.
Use Cases:
Personal coaching or check-ins
Quick clarifications
Sensitive topics
👥 Space (Group Chat)
Group chat tied to a specific team, store, or location.
Use Cases:
Store-level coordination
Manager-only chats
Day-to-day communication across shifts or roles
🗂️ Subspace
A smaller chat within a Space, used to organize discussions by topic.
Use Cases:
Shift swaps
Inventory issues
Team celebrations
Ops or questions, separated by topic
🧠 Key Differences at a Glance
Feature | Feed (Feeds tab) | Chat (Connect tab) |
Format | Structured, scrollable posts | Real-time, back-and-forth messages |
Posting Permissions | Admin-only (company feed), varies for others | All members of the chat can post |
Who Sees It? | Everyone in the feed or community | Only members of the chat or Space |
Best For | Recognition, announcements, team updates | Coordination, Q&A, quick updates |
Vibe | Social and structured | Conversational and flexible |
💡 Pro Tip:
Use Feeds for visibility, celebration, and important updates that shouldn’t get buried. Use Chats when speed matters—like coordinating coverage, sharing quick wins, or solving issues on the fly.