Can Amazon Orders be edited after they have been imported?
Once a Sales Order has been imported from Amazon through the eCommerce Hub's integration, the Sales Order cannot be edited in Unleashed. This is because the Amazon integration is designed to provide a one-way sync for Sales Orders from Amazon to Unleashed only.
If a Sales Order is updated in Amazon after it has been imported, those changes will not sync to Unleashed. We therefore recommend the following:
If the Sales Order has not been invoiced or dispatched, delete the imported Sales Order in Unleashed and manually create a replacement to align with the updated Amazon Sales Order.
The new Sales Order manually created in Unleashed will not have the same order reference as the Amazon order.If the Sales Order has been dispatched or invoiced, complete the imported Sales Order and create a Credit Note to counter it. Then create a new Sales Order, to replace the original and align with the updated Amazon Sales Order.
Do Amazon returns or refunds import?
Refunds or returns actioned in Amazon will not import or sync to Unleashed via the eCommerce Hub's Amazon integration.
To ensure your inventory and revenue align with your Amazon store, we recommend creating a Credit Note in for any refunds or returns processed in Amazon.