Notice one of your Purchase Orders is in the “Linking” phase for longer than usual? Here’s what could be happening:
Your PO is missing critical information such as:
Cost Code/Cost Category
Unit Price
(Sage 300 only) You made a change to your PO but never pushed a Change Order-
You can push the change order by using the "Submit Change Order" button in the top right corner
Your PO has the same PO Number as one that already exists in your accounting software
Check your accounting software for the PO# you are trying to link. If there is a duplicate, simply change the PO# in Agora and wait for the next sync. (Don’t know how to check when the next sync is? Find out how to check for the next sync by clicking here!)
You have a line item that has a price with more than 6 characters before the decimal.
Line item prices are restricted to 6 digits before the decimal, i.e. <$1 million when syncing to Sage. As a workaround, one option would be to split the item into 2 items that are each less than $1 million dollars.
You are seeing an error message like the following:
“Invalid Order or State Event”
"Internal Server Error"
Contact us using the chat bubble in the bottom right corner or email us here: support@usekojo.com