Skip to main content

Do my credits expire or roll over if unused?

Nora avatar
Written by Nora
Updated this week

Overview

All credits—whether from your subscription or purchased as top-ups—expire three months after your last purchase. This three-month timer resets whenever you buy more credits or renew your subscription.

How It Works

  • Purchase on May 5 → expires Aug 5 (unless another purchase occurs).

  • Purchase again on July 1 → all remaining credits now expire Oct 1.

Expired Credits

Once credits expire, they are permanently removed and cannot be recovered.

After Cancelling Your Subscription

If your subscription is cancelled or payment is not made, all remaining credits expire strictly 3 months after the last payment has been made.

💡 Tip: To get the most value from your credits, plan usage before they expire or contact support for advice.

Did this answer your question?