I can't upload my profile photo or logo to my V1CE page
If you can't upload your profile photo, logo, banner, or Portfolio image to your V1CE page, the cause is almost always the file itself or the browser. The five fixes below resolve most upload issues. If none of them work, V1CE support can upload the image to your page for you.
Fix 1: Make the image smaller
If the upload fails, the file is most often too large. V1CE recommends image files under 5MB. To reduce the file size, open the image on your phone or laptop and export or save it at a smaller size, or use a free tool like TinyPNG to compress it. Try the upload again on your V1CE page after the file is smaller.
Fix 2: Convert HEIC to JPG or PNG
If you took the image on an iPhone, the file is likely in HEIC format. V1CE pages need JPG or PNG. To convert HEIC to JPG:
On iPhone, open Settings, go to Camera, then Formats, and choose Most Compatible to save new photos as JPG.
For an existing HEIC image, open it in Photos, tap Share, then Save to Files, and choose JPG.
Upload the JPG version to your V1CE page.
Fix 3: Try a different browser
If the upload still fails, switch browsers. V1CE recommends Google Chrome for the most reliable uploads. Safari and Firefox also work, but a small share of upload issues only happen in older browser versions. Open app.v1ce.co in Chrome and try the upload again.
Fix 4: Try a private or incognito window
If a browser extension or a cached file is breaking the upload, an incognito or private window will bypass it:
Open an incognito window in Chrome, or a private window in Safari.
Log in to app.v1ce.co.
Go to your page and try the upload again.
Fix 5: Send the image to V1CE support
If none of the four fixes above work, V1CE support can upload the image to your page for you. Contact V1CE support and include:
The image file you want to upload, attached to the message.
Where on your page the image should go (profile photo, logo, banner, or a specific Portfolio item).
The email on your V1CE account.
V1CE uploads the image on the back-end, usually within one working day.
Still need help?
Still need help? Start a chat with our team and we'll sort it out.