Skip to main content

Getting Started

Handy information to general topics.

2 authors127 articles
How do I use V1CE as a link-in-bio page?Link-in-bio isn't a separate feature on V1CE ClientCapture OS — instead, build a V1CE page without contact details and the Save Contact CTA stays off. Here's how.
How do I create my V1CE account?Create your V1CE account at app.v1ce.co in minutes: pick a link name, choose a template, add your details, and go live.
Does the NFC tap work through a phone case?NFC works through most standard phone cases. Thick rugged, metal-backed, or card-holder cases can block the signal — use the QR code instead.
My card link shows a 404 error or page not foundIf your V1CE card link shows a 404, your V1CE page is likely unpublished or the link name was changed. Republish and verify the link name.
How does V1CE keep my data safe?V1CE is ISO 27001 and ISO 9001 certified, fully GDPR compliant, and built on AWS with bank-grade encryption.
How do I connect V1CE to my CRM or other tools?V1CE connects to your CRM through direct HubSpot, Zoho, and Salesforce integrations, or via webhooks for any other tool.
Is there a discount or promo code available?V1CE runs promotions and bundle discounts. Find current offers on v1ce.co or contact V1CE for volume pricing on 10+ cards.
What are the best ways to use my V1CE card?How to get the most out of your V1CE card: tap, scan, what you can share, set-up tips, and where V1CE works best.
Why has my free trial card stopped working?Free V1CE cards that came with a legacy V1CE Plus trial only work while the Plus subscription is active. Here's why and how to fix it.
How do I rearrange the sections on my V1CE page?Drag and drop most blocks on your V1CE page to reorder them. Locked blocks are pinned by the template, usually top header or bottom trust line.
Some of my contact details don't show when someone saves my contactIf your job title, email, phone or address isn't showing on Save Contact, the cause is usually an outdated template. Here's the fix.
How do I set up a V1CE card I bought for someone else?How to set up or hand over a V1CE card you bought as a gift or for someone else, including when it was bought a long time ago.
Can I roll back to the old V1CE app version?V1CE can roll your account back to the old app. Most find the new free ClientCapture OS has more features than the legacy paid Plus.
How do I sell Services on my V1CE page?V1CE Services lets you sell digital products, paid bookings, or service packages from your page. Payments go through your own Stripe account — V1CE takes 0%.
How do I send a Check-in to my contacts?V1CE Check-ins send a one-off email to a group of your contacts at once. Use them for announcements, event invites, or any message that goes to many people.
How do I use V1CE Agreements (e-signatures)?V1CE Agreements is V1CE's e-signature feature. Create, send, and get agreements signed — legally binding in the UK, US, and EU, and GDPR-compliant.
My team member did not receive their V1CE invite emailIf a team member you added in V1CE never got their welcome or invite email, here is how to resend it and what to check first.
Can I use a custom domain instead of v1ce.co?Custom domains let your V1CE page use card.yourcompany.com instead of link.v1ce.co. Available on enterprise plans, contact sales.
How do I send documents for signature with V1CE?Send documents for signature with V1CE Agreements. Upload a PDF, add signature fields, send by email, and get a signed copy back.
How do I sell products and services through my V1CE page?Sell products and services through your V1CE page using Services. Connect Stripe and buyers pay directly from your page.
How do I create a virtual background with V1CE?
How do I set up a booking link with V1CE?Set up a V1CE booking link to let contacts schedule meetings with you straight from your V1CE page. Works with Google, Outlook, and iCloud calendars.
How do I turn on Contact Capture on my V1CE page?Turn on Contact Capture in your V1CE page settings so visitors can submit their details into your V1CE CRM.
Can I use my QR code on flyers or printed materials?Yes, you can use your V1CE QR code on flyers and printed materials. Contact V1CE for the high-resolution PNG or SVG image file.
How do I add my V1CE profile to Apple Wallet or Google Wallet?Add your V1CE page to Apple Wallet or Google Wallet so you can share your details from your phone in seconds without your card.
How do I send a Check-in email to my contacts?Check-ins (formerly Email Broadcasts) let you send a one-off email to all your contacts or a filtered group from your V1CE dashboard.
How do I add my V1CE profile to my email signature?Add your V1CE page to your email signature. Customise it in V1CE, then copy and paste into Gmail, Outlook, or Apple Mail.
How do I save my page to my digital wallet?How to add your V1CE page to Apple or Google Wallet. The menu path depends on V1CE ClientCapture OS (new) or the legacy app version.
How do I set up my email signature in V1CE?How to create a V1CE email signature with your page link, booking button, and photo. Free on V1CE ClientCapture OS.
Can I customise the follow up email sent to contacts?V1CE has TWO email mechanisms on Contact Capture: a Welcome email (instant) and a Smart follow-up (delayed). Here's how to use each.
How do I set up contact capture on my page?How to enable V1CE's Contact Capture form on your page, where captured contacts go, and why the form lives on your page not the phone's native screen.
How do I find my way around the V1CE dashboard?Tour of the V1CE ClientCapture OS dashboard — what each section does, where to find every feature, and how the legacy V1CE Plus/Pro/Teams dashboard differs.
My V1CE order is taking longer than expected. What can I do?If your V1CE order is delayed past the expected shipping date, here is how V1CE looks it up, what your options are, and how to keep sharing your details while…
Does V1CE offer a discount for nonprofits or charities?V1CE may offer a discount to registered nonprofits and charities case by case. Contact V1CE with proof of nonprofit status to discuss.
Can V1CE add WhatsApp, PDF attachments, or a specific CRM? Feature requests and roadmapHow to submit a V1CE feature request, what's currently supported, and how V1CE tracks the roadmap without committing to release dates.
Is V1CE in stock? When will my card type or colour be available again?Where to check live V1CE card stock and how to find out when a specific material or colour will be back in stock.
What is V1CE's return policy?V1CE's return and refund policy for physical cards — what's returnable, what isn't, and how to start a return.
Changes to my V1CE page aren't showing when someone taps my cardWhy your V1CE page may show old info when tapped — caching on the recipient's phone, browser refresh, and what to do if changes still aren't appearing.
Does V1CE have an API or webhooks?V1CE doesn't currently offer a public API or webhooks. For most integrations, use Zapier. Larger custom integrations can be discussed with V1CE.
My antivirus or security software is flagging V1CE links as suspiciousIf Norton, McAfee, or your DNS filter flags a v1ce.co link as suspicious, it's a false positive. How to whitelist v1ce.co safely.
How do I download my V1CE QR code or design mockup?How to download your V1CE page QR code from the QR codes section and how to retrieve your card design mockup files.
How do I add my V1CE page to my LinkedIn profile?Where to paste your V1CE page link on LinkedIn so people can tap your card via your profile. Featured, Contact Info, and Website field options.
How do I add my V1CE page to my Instagram, TikTok, or X bio?Paste your V1CE page link into your Instagram, TikTok, or X bio so followers can tap once to save your contact, book you, or buy your services.
How do I share my V1CE page on WhatsApp, iMessage, and other chat apps?Send your V1CE page as a link or a contact card through WhatsApp, iMessage, Telegram, or Signal. The recipient taps once to save your contact.
How do I embed my V1CE page on my website?Three ways to embed your V1CE page on your website: an iframe, a clickable button, or your V1CE QR code. Useful for agencies, consultants, and portfolio sites.
Can I change my V1CE page URL to something like v1ce.co/myname?How to set or change your V1CE page URL slug so it reads v1ce.co/yourname. Available on every plan, free, and changeable any time.
Why is my page missing after I upgrade to V1CE ClientCapture OS?When you upgrade to V1CE ClientCapture OS your old page does not carry across, because it uses a new builder. Here is what to do next.
Login says no account exists, but I'm sure I have oneIf V1CE login says no account exists for your email, check the email used to order, then send V1CE three details so it can find it.
How do I add a TikTok link to my V1CE page?Add a TikTok or other social link to your V1CE page in ClientCapture OS using the Social Links block, then save to go live.
I've been charged twice for V1CE. What's happening?If you see two V1CE charges on your statement, here is what each one usually is and how to get a duplicate refunded.
I was promised V1CE is free for life — does that still apply?If you bought a V1CE card on the original "free for life" promise, here is what is still free and what is new and optional.
How do I take over a V1CE account from a former employee?If a former employee owned a V1CE card and you need to take over the account, here is how V1CE updates the email so you can log in.
My V1CE card NFC redirects to the wrong link or domainIf tapping your V1CE card opens the wrong page or an unfamiliar domain, here is how V1CE re-encodes the NFC chip to point to your correct link.
My V1CE Insights aren't showing data. What to checkIf your V1CE Insights dashboard is empty or not updating, here are the four most common causes and how to confirm each one.
My phone says the V1CE card link is insecure or shows a security warningIf your phone shows a security or SSL warning when you tap a V1CE card, here are the four most common causes and how to fix each one.
The address autocomplete won't accept my address. What should I do?If the V1CE checkout or design portal address autocomplete won't accept your address, here is how to enter it manually or get V1CE to add it.
Can I pause my V1CE subscription instead of cancelling?How to pause your V1CE ClientCapture OS subscription, what V1CE can do manually, and what happens to your V1CE card if you cancel.
How do I get a tax invoice, VAT receipt, or W9 for V1CE?How to get a tax invoice, VAT receipt, W9, or W-8BEN from V1CE, and how to pay by BACS for larger orders.
How do I delete my V1CE account and all my data?How to fully delete your V1CE account and personal data, what V1CE keeps for legal reasons, and how to use your GDPR right to be forgotten.
I can't upload my profile photo or logo to my V1CE pageFixes for image upload errors on your V1CE page: file size, file type, browser, and when to send the image to V1CE support to upload for you.
My V1CE card arrived but the print or design is wrongWhat to do if your V1CE card arrives with a print defect, smudged engraving, or wrong design, and how V1CE reprints it at no extra cost.
Can I speak to V1CE on the phone? How do I reach a live person?How to reach a real V1CE teammate by chat or email, V1CE's working hours, and why V1CE no longer offers phone support.
My V1CE Welcome email or Smart follow-up isn't sending to my contactsWhy your V1CE Welcome email or Smart follow-up isn't reaching your contacts, and how to fix the four most common causes.
Does V1CE support languages other than English?V1CE's app and replies are in English. Customers can use device translation, or write to V1CE in their language and the team will respond as best they can.
How do I get my V1CE card faster? Express and overnight shippingHow to get your V1CE card faster — when to flag urgent, how express shipping is quoted, and how to bridge a gap with your digital V1CE page.
How do I use the V1CE CRM to manage my contacts?How to use the V1CE CRM to manage contacts captured from your card, plus what V1CE syncs natively vs via Zapier (HighLevel is Zapier-only).
How do I cancel my subscription?Step-by-step cancellation for legacy V1CE Plus (per link), why you must cancel before deleting the link, and what to do if still charged.
I was charged but did not expect itHow legacy V1CE Plus is billed per link, how to check a charge, how to cancel without leaving an orphan, and when refunds apply.
Can I customise a metal V1CE card?V1CE metal cards are engraved in gold or silver only. Base colour and finish options live on the v1ce.co metal product page.
Can I get a quote for a bulk or team order?How to get a bulk or team quote from V1CE. Bundles save up to 50%, and V1CE ClientCapture OS is recommended for new teams.
How do I order a replacement or additional V1CE card?How to order a replacement or additional V1CE card on v1ce.co, reorder with the same design, and keep your existing page.
How do I cancel my order?How to cancel a V1CE physical card order, what V1CE does at each stage, and what to expect on refund timing.
Where can I find my past order history?Where to find your V1CE order history. Log in at v1ce.co/dashboard/orders to view past orders, invoices, and order status.
How do I join the affiliate or referral programme?How to share V1CE with your network. There is no in-app refer-a-friend button; the V1CE Partner Programme at v1ce.co/partners is the route.
My email verification is not working
Can I book a call or demo?
Can I have different designs for each card in a bundle?How to specify different printed designs and different names per card in a V1CE bundle order, including where to put the names in the design portal.
Can I change my shipping address after ordering?How to change a V1CE shipping address: self-serve before print, contact us if in print or shipped. V1CE reprints free if delivery fails.
How long does shipping take?V1CE shipping times by region, how to use V1CE before your card arrives, US duties and the Paragould warehouse, and how to get express shipping.
I am not receiving my password reset email
I have not received my order. What should I do?What to do if you haven't received your V1CE order. V1CE takes ownership of the investigation and reprints at no cost.
How do I change the email on my account?How to change the email address on your V1CE account: self-serve from the dashboard, or contact V1CE support to update it for you.
How do I get a refund?How V1CE refunds work: trial cancellation, charges after the trial, physical card orders, and when V1CE reviews an unexpected charge.
My payment is not going through. What should I do?What to do if your card is declined on V1CE checkout, how V1CE investigates Stripe-side blocks, and workarounds when a card can't be used.
How do I get an invoice or receipt?
My V1CE card is damaged. Can I get a replacement?How to get a replacement for a damaged V1CE card. Order a new card on v1ce.co and reuse your existing design and V1CE page.
How do I speak to someone on your team?
Does V1CE have a mobile app?V1CE uses app.v1ce.co, a web-based dashboard that works on any phone. Add it to your home screen for an app-like experience.
How do I order a 24K Gold Smart Card?The V1CE 24K Gold Smart Card is application-based. Apply on the 24K Gold product page on v1ce.co — V1CE reviews each application and sends an approved customer a payment link.
I cannot log in to my accountWhy your V1CE account or card is blocked — most common cause is a free trial card whose Plus subscription was cancelled. Also: login issues, password resets, Apple Private Relay.
Where is my order or tracking update?How to track a V1CE order, expected delivery times, and what to do if your order is delayed or tracking says delivered but the package is missing — V1CE owns…
How do I upload my design or find my mockups?How V1CE's design and mockup approval flow works, where to upload your files, how to request changes, and the rule that V1CE only prints what you approve.
Why don't contact details save properly when someone scans my card?
What's the difference between V1CE Free Forever, ClientCapture OS, and legacy Plus / Pro / Teams?V1CE today: Free Forever (free) and ClientCapture OS (paid). Legacy customers may still be on Plus, Pro, or Teams. What each tier includes and how to switch.
Creating Your V1CE AccountHow to create your V1CE account at app.v1ce.co: claim a link name, pick a template, add your details, and go live in minutes.
How do I use V1CE Insights to track my results?V1CE Insights shows your V1CE page views, contacts captured, bookings, top links, sources, and locations.
Can I add a video to my V1CE page?Yes, you can embed YouTube or Vimeo videos on your V1CE page, or use a video as your page background.
How do I set up the NFC phone sticker?How to set up your V1CE NFC phone sticker, where to place it for best NFC range, and how the one-application adhesive works.
How do I manage multiple cards or team members on V1CE?Manage multiple V1CE cards or team members from one login. On ClientCapture OS use the link switcher and Add user. Legacy Plus, Pro, Teams steps included.
How is my Smart Card packaged?How V1CE cards are packaged. Metal cards come in a presentation box, PVC and bamboo in branded V1CE packaging.
Do you sell regular business cards without NFC?V1CE specialises in NFC Smart Cards and doesn't sell paper-only cards. Every V1CE card includes NFC plus a QR code backup.
Do you sell gift cards?V1CE does not currently sell gift cards. You can buy a V1CE card as a gift, and the recipient sets up their own V1CE page.
How does V1CE compare to other Smart Card providers?V1CE combines a premium NFC card with a full platform: Contact Capture, Smart follow-ups, CRM integrations, team management, and Insights.
Can you ship cards to different addresses?V1CE can ship cards to multiple addresses. Contact V1CE with the addresses after ordering and we confirm any extra shipping cost.
How do I unsubscribe from marketing emails?How to unsubscribe from V1CE marketing emails. Click unsubscribe at the bottom of any marketing email, or contact V1CE.
Do you support SSO, MFA, or Azure AD?SSO, MFA, and Azure AD are available on V1CE enterprise plans. Contact V1CE sales to discuss your security and compliance needs.
Do you sell NFC luggage tags?V1CE NFC luggage tags are discontinued. Check v1ce.co for the current range, including V1CE cards, NFC phone stickers, and table tents.
Does my Smart Card work without internet?The NFC tap and QR scan don't need internet, but loading your V1CE page does. For fully offline sharing, save your V1CE Wallet pass.
My card says it is assigned to another user
What plan am I on and what features do I have?V1CE plan structure today: Free Forever (the tier you get with your V1CE card) and V1CE ClientCapture OS (the paid tier with the full feature set).
I received the wrong product. What should I do?If you received the wrong V1CE product, contact V1CE with your order number and a photo. V1CE reprints and reships at no extra cost.
Can I get a sample before ordering?
My bamboo card is cracking. Is that normal?
What is the difference between PVC, bamboo, and metal cards?V1CE cards come in PVC, bamboo, or metal. PVC and bamboo support full-colour printing. Metal is two-tone engraved.
The design portal is not workingStep-by-step fixes if the V1CE design portal is not loading, won't accept your file, or hangs. V1CE can also upload on your behalf.
How do I order lanyards or card accessories?How to order V1CE lanyards and card accessories. Lanyards are included with bundles of 10 or more cards.
What size should my V1CE page photo be?Upload a square (1:1) V1CE page photo of at least 400x400 pixels in JPG or PNG so it stays sharp on every device.
Do you offer white labelling or a reseller programme?V1CE offers white labelling and reseller options. Apply at v1ce.co/partners to sell V1CE cards under your own brand.
How do I delete my account and data?Delete your V1CE account in Settings > Delete Account. This removes your V1CE page and data permanently, and your card will stop working.
Can I pay by invoice instead of credit card?Yes, V1CE can invoice you for one-time card orders. Subscriptions need a card because they renew on their own.
I have reached my card limit. How do I create more?Free Forever includes one V1CE page. V1CE ClientCapture OS includes unlimited pages under one account. Upgrade in Settings, Manage subscription.
What size should my cover image be?The recommended V1CE cover image is 1500x500 pixels (3:1 ratio), JPG or PNG, under 5MB.
Can I merge two V1CE accounts?Yes, V1CE can merge two accounts. Contact V1CE with both account emails and the team will consolidate your V1CE cards and pages.
How do I manage multiple cards under one account?Manage multiple V1CE cards under one account on ClientCapture OS by adding a user for each person from the link switcher. Each user gets their own page.
How do I activate my V1CE card?How to activate your V1CE card on first use, how to add a new card to an existing account, and what to do if it shows an error or wrong…
How do I add my card to Apple or Google Wallet?Capture leads on the go with V1CE Digital Wallet Pass
3 Steps To Activate Your V1CE CardFollow these 3 quick steps to activate and share your V1CE card.