This guide explains how partners can configure receipt settings for Adyen terminals.
Receipt settings can be managed:
At the store level → applies to all terminals under that store
At the terminal level → applies to a specific device
🏪 Access Receipt Settings at the Store Level (Recommended)
Follow these steps to update receipt settings for all terminals under a store:
Log into the Adyen Customer Area
Select the correct merchant account in the upper left corner
From the left menu, go to:
In-person payments → Stores
Search for the Store ID
Select the store
⚙️ Update Receipt Settings
You will be taken to the Settings screen
Under the Settings menu, select Receipts
From here, you can configure all receipt-related settings.
With the correct permissions, you will see an edit pencil ✏️ to make changes.
🖨️ Print Receipt Settings
The first section is Print Receipt.
This controls when the terminal prints receipts.
Examples include:
MerchantCancelled → prints a receipt when a transaction is canceled by the merchant or customer
You can choose to print receipts for:
All transaction types
Specific events
Or none at all
🧾 Additional Receipt Options
You can also configure:
Receipt Image Upload
Upload a logo or image to appear on receipts
Adyen will provide the required format specifications
QR Code on Receipt
Enable or disable printing a QR code on receipts
Receipt Prompt
Enable or disable the prompt asking whether to print a receipt after a transaction
🧩 Receipt Layout & Business Information
The Receipt Lines section allows you to customize how receipts appear.
You can:
Add header text
Adjust formatting and styles
Include business information on the receipt
This helps merchants tailor receipts to match their branding and operational needs.
🔄 When Do Changes Take Effect?
Updates will apply to terminals during their next maintenance cycle
🧠 Important Notes
Store-level changes apply to all terminals under that store
Terminal-level changes override store settings for specific devices
Proper permissions are required to edit receipt settings
If receipt settings are not updating as expected or you need help configuring them, please contact your *ValPay support team