Click "Issues" in the event drawer.
Click "Add incident".
Click the "Incident " field and enter the title of the incident.
Click the "Incident type " field and select the appropriate incident type.
(Optionally) Click the "Responsible person" field and choose a person from the dropdown. We let you choose here from all your users, both full and lite, as your installers might also be responsible for solving some issues onsite. This incident will then appear in that person's Reminders list.
(Optionally) Click the "Description" field and provide details about the incident.
Toggle “Yes/No” if any action is required to resolve the incident.
(Optionally) Upload a photo by dragging an image or browsing for photo proof.
Click “Save” to finalize or “Save & add another” to log another issue immediately.
Guide on how to add an incident to your event
Updated over a week ago