The Incidents page is designed for companies that want to track and manage all submitted incidents in one place. It gives a full overview of where potential issues may be happening across Events.
What is the Incidents Page?
The Incidents page shows a complete list of all incidents submitted within your company. Whether the incident was submitted by your team or a subcontractor, it will appear here if the incident was logged for your company.
What you'll see on the page
The Incidents page is a table with all relevant incident details. Each row in the list includes:
Event – the event where the incident was logged
Reason – why the incident occurred
Description – details about the incident (if none, you'll see “no description”)
Responsible Person – who is responsible for handling it (by default, it will be the Event Owner)
Date Submitted – when the incident was created
Action Required – was it solved onsite or requires action
Status – whether the incident is open or closed
Linked to – the event the incident is currently connected to (available if the feature is enabled)
By default, the table is sorted by Date Submitted (most recent at the top), but you can also sort it by Event title or Reason.
Note: Closed incidents are hidden by default. To view them, use the Status filter.
Filtering, Sorting, and Searching
Use filters to narrow down incidents. You can learn more about the filters in this article.
Quick actions
When hovering over an incident, you’ll see a set of quick actions available depending on the incident’s status:
Close Incident
Available for incidents with an open status.
Clicking it opens a confirmation modal.
After confirming, the status updates.
Link Incident
Available for open incidents that are not yet linked to an event. This feature enables you to revisit incidents from previous events and address them.
When clicked, you'll be asked to choose:
Link to existing event (opens a modal to select one)
Link to new event (opens a modal to create one)
After confirming, you’ll see a confirmation message.
Unlink Incident
Available for incidents that are already linked.
Clicking opens a modal.
After confirmation, the link is removed, and you’ll see the confirmation message.
Change Responsible Person
You can update the responsible person for a single incident or multiple at once. The responsible person will receive notifications about the incident and will see it in the list at the Reminders page.
For one incident:
Click Change Responsible Person
In the modal, select a new person from the dropdown
Confirm changes and see a confirmation message.
For multiple Incidents:
Select incidents in bulk
Click Change Responsible Person
You’ll see a list of:
Incident title
Old Responsible Person
New Responsible Person (dropdown)
After confirming, changes apply to all selected incidents.
Delete Incidents
You can delete one or more incidents (it will delete in the original event and in all linked ones) by:
Selecting them
Clicking Delete
Confirming in the modal.
After confirming, you'll see a confirmation message.
Summary
The Incidents page gives you complete visibility and control over all reported issues in your company. From tracking status to reassigning responsibility or linking incidents to events — it’s your central hub for keeping everything on track.