The Issues Tab allows installers to report any issues that occurred during an event. This helps managers stay informed and respond to problems that may affect events.
Default Incident Reasons
While adding the Issue, Installers can choose from the following incident reasons:
Damaged Product
Installer Error
Location Not Ready
Missing Product
Weather
Other
Reporting an Incident
After selecting an incident reason, installers can:
Add a description
Upload photos
Assign a Responsible person (can be automatically assigned if using the Plus Plan)
The Responsible person will receive a notification about the reported issue, ensuring a timely follow-up.
Incident Resolution
Once the issue is resolved, it can be closed by:
Tapping the incident within the event and toggling it as Closed
Opening the incident via the notification and toggling it as Closed
Revisits and Linked Issues (Plus Plan)
If the incident remains unresolved, users on the Plus Plan can:
Create a Revisit
Link the incident directly to it
This helps track outstanding issues and ensures they are addressed. You can learn more about linked issues and revisits in this article.