Close an incident when the problem has been resolved and no further action is needed. Closed incidents are hidden from the default view on the Incidents page, but are not deleted.
Closing a single incident
From the Incidents page:
Find the incident and hover over the row.
Click the checkmark icon on the right.
Confirm in the dialog that appears.
All relevant people on the incident are notified when it is closed.
Closing multiple incidents at once
Select the incidents using the checkboxes on the left of each row.
Click Close incident from the bulk actions bar that appears at the bottom.
Confirm.
Closing an incident is not the same as deleting it. Closed incidents remain in the system and can be viewed by filtering for Closed status on the Incidents page.
FAQ
Can I reopen a closed incident?
Can I reopen a closed incident?
Yes. Filter the Incidents page to show Closed incidents, find the one you want to reopen, and change its status back to Open.
Who gets notified when an incident is closed?
Who gets notified when an incident is closed?
The person assigned as responsible and any team members following the incident are notified when it is closed.
Why can't I see a closed incident on the Incidents page?
Why can't I see a closed incident on the Incidents page?
The Incidents page shows open incidents only by default. To see closed ones, add a filter for Incident status: Closed.