First Order Guide

You will receive a notification email when a new order is placed. Please ensure you check both your inbox and spam folder to avoid missing any important updates.

In-stock items: Organize shipping within 48–72 hours.

Made-to-order items: Follow the production timeline specified on your product page.

Orders are automatically confirmed once a customer completes their purchase. No action is required from your side.

Kindly check and validate the invoice for your client, generated by the system (found in the Invoice section). Once validated, you may download, print, and include it in your parcel, or send it to the appropriate team member.

Should the shipping cost not be automatically calculated at checkout, please prepare and provide a shipping quotation:

Orders are confirmed only after the client pays the shipping quote.

Do not start production or ship the item before the shipping cost is approved and paid.

Once the order is confirmed, please check and validate the invoice for your client, generated by the system (found in the Invoice section). Once validated, you may download, print, and include it in your parcel, or send it to the appropriate team member.

You may reject an order within 48 hours via the Orders section of your dashboard by clicking “Reject Order.”

After 48 hours, refusing to sell may incur penalties.

Notify customer@oblist.com with the reason for cancellation so we can inform your client.

If using Shopify sync, you can reject the order on your e-commerce, but the 48-hour rule still applies.

Packaging: Please ensure your parcel is securely packaged and appropriate for its contents. Any damage resulting from inadequate packaging will be the vendor's responsibility. We also recommend completing a condition report before shipping.

Tracking: Ensure that your shipping provider provides a valid international tracking number for all international deliveries. please note that if the tracking number changes after crossing a national border, the parcel may become untraceable. In this case, delivery responsibility remains with the vendor.

Preferred Carriers: For international shipments, please use a major carrier (UPS, FedEx, or DHL) and always ship with insurance to minimize the risk of loss or damage. You can also organise your shipments directly from your order section with Arta, our shipping partner; please review the modalities via this link.
Should you need any assistance with organising your shipment, please do not hesitate to contact our Logistics department.

Courier Contact Email: Use only the client’s alias email (from the order details) as the contact for the courier. Do not use any Oblist team members’ email addresses. This ensures the client receives all shipping updates directly.

Manual shipping: Once your shipment has been dispatched, go to the Orders section of your Oblist dashboard, open the relevant order, click Add Tracking, and enter the tracking number.

Shopify sync: If your Shopify store is connected, simply update the tracking number in Shopify and it will automatically sync with your Oblist order.

Returns — a collector sends a piece back (change of mind, or a problem).

Claims — a reported issue that may not involve a physical return (e.g. a piece that arrived damaged where we keep the piece with the customer).

Returned parcels — a delivery that came back to you (refused, unclaimed, wrong address…).

Credit notes — the accounting documents issued when a refund affects a piece you were paid for.

Made-to-order products: Payments are processed a few days after the order confirmation (depending on whether a shipping quotation needs to be paid).

In-stock products: Payouts are sent 14 days after the delivery date (in line with EU regulations).

Once payment is processed, you can download your Commission Invoice for your own accounting.

All payment details can be found in the Payments section of your dashboard.

For additional accounting questions, please contact accounting@oblist.com.