What Is Changing?
The Oblist has introduced a new shipping process for furniture and other heavy items. This update ensures that deliveries are handled smoothly and professionally, providing a better experience for both sellers and customers.
How Does It Work?
Order Placement
Customers place their order for heavy items and furniture pieces, directly on The Oblist platform.
Shipping costs are calculated at checkout, based on the product information provided on the product page, as well as the vendor’s shipping origin and the client’s destination.
Please consider incorporating the packing costs into the sale price.
When shipping cannot be automatically quoted, the shipping request is redirected to our team, in order to calculate the shipping cost in coordination with the vendor.
Shipping Quotation
If calculating shipping costs at checkout is not possible, once the order is placed, the Customer Service team or Trade Manager will contact the vendor in order to request the shipping quotation. The vendor is expected to provide the quotation within 5 calendar days for B2C orders and within 24 - 48 hours for B2B orders.
If the quotation is not received within the specified timeframe, the order may proceed without shipping costs, and the vendor will be responsible for covering these expenses.
Communication with Customers
The Oblist manages all communication with the customer regarding the shipping quotation and delivery arrangements.
Seamless Coordination
The Oblist keeps both the seller and the customer updated throughout the process, ensuring smooth coordination of the delivery.
Order Confirmation
When a manual shipping quotation is required, the order is considered confirmed only once the shipping quotation has been fully paid by the customer.
Applicable Furniture and heavy Items
This process applies to the following types of furniture/ heavy items:
Chair
Armchair
Nightstand
Lounge chair
Low table
Dining table
End tables
Furniture
Shelves
Side table/stool
Sideboard/cabinet
Sofa
Table
Bench
Headboards
Non furniture products that exceed 15 kg in volumetric weight
Vendor's Responsibilities
Provide Accurate Details: Ensure product listings include accurate dimensions, weight, and any special requirements.
Timely Responses: Be responsive to any requests from The Oblist team for additional information.
Prepare Items for Pickup: Once shipping details are confirmed, ensure items are ready for dispatch as scheduled.
Made-to-order furniture production timelines: Kindly take into consideration that the process of requesting a shipping quotation may cause a slight delay; this should be factored into your production timeline.
Ensure that the product volumetric weight is clearly and accurately indicated in the Shipping section of the product page.
Frequently Asked Questions
1. Will this new process delay shipping times?
No, this process is designed to streamline the logistics for heavy items. The Oblist team handles all quote requests and communication to minimize delays.
2. Do I need to change how I list my furniture items?
No changes are needed. However, it’s important to ensure all product details, including dimensions and volumetric weight, are accurate to facilitate the shipping process.
Please also consider incorporating the packing costs into the sale price.
3. How are shipping costs communicated to the customer?
The Oblist team obtains quotes and communicates the shipping costs directly to the customer, ensuring clarity and transparency.
4. What to do if a very high shipping quote is discouraging for the customer?
To make the purchase more appealing, we strongly recommend including the cost of packaging—especially if a crate is required—within the retail price of the furniture or heavy item. This approach enhances the perceived value of the product while simultaneously lowering the visible shipping cost.
5. What happens if the client does not pay the shipping quotation?
The order is not confirmed until the shipping quotation has been fully paid. Do not send your product before payment, as the client may still withdraw from the purchase.
The order is considered finalised only after full payment of the shipping quotation. If the client withdraws at this stage, the order will be canceled.