When to ship manually
You may need to arrange shipping yourself when:
No suitable integrated shipping quote is available.
You have a better agreement with your own carrier.
You selected Cancel quote & ship manually.
An order requires an urgent replacement shipment.
One item is being shipped in several packages.
If an integrated shipment or prepaid label already exists, review or cancel it before adding your own tracking. This avoids duplicate shipments and unnecessary shipping charges.
Add the first tracking number
Open Orders in your Vendor Dashboard.
Select the relevant order.
Click Add tracking.
Choose the carrier.
Enter the tracking number, not the complete tracking URL.
Select the item or items included in the shipment.
Click Save.
Once saved successfully, the tracking appears on the order and the customer receives the normal shipping confirmation.
Add another tracking number
If the same item is shipped in several packages:
Open the order.
Find the relevant item.
Click + add another tracking number.
Enter the carrier and the additional tracking number.
Review the complete list and save it.
Each package is monitored separately. The item is considered fully delivered only after every active package has been delivered.
Correct an existing tracking number
Select Edit next to the tracking information to:
Correct an incorrect tracking number.
Add another package.
Remove a number that should no longer be used.
Update several numbers together.
You can update the tracking list up to three times per item after the first tracking is added.
One save counts as one update, even when you change several numbers at once. Each successful save sends the customer no more than one tracking update email containing the current tracking information.
The dashboard shows how many updates remain. After all three updates have been used, contact the team in the Vendor Dashboard chat so our Customer Support team can review and apply any necessary correction.
Orders connected through Shopify Sync Hub
If your Shopify store is connected to The Oblist:
A first tracking number entered in your Shopify is synchronized with The Oblist.
A second number added later is also synchronized.
All active tracking numbers remain attached to the order.
Updates made in your Shopify follow the same three-update limit.
The customer is notified by The Oblist’s store, not directly by your Shopify store.
Repeated synchronization of the same information does not use an update or send another email.
Important checks before saving
Confirm that the tracking number belongs to the correct order and item.
Enter the tracking number only, without spaces or a tracking-page URL.
Select the correct carrier whenever possible.
If several packages use different carriers, enter the correct carrier for each one.
Do not add return-shipment tracking as outbound delivery tracking.
Resolve any active integrated shipment before switching to your own carrier.
When does the customer see the tracking?
After a successful save:
The Vendor Dashboard refreshes with the current tracking list.
Shopify receives the complete list.
The customer receives one shipping or tracking-update email.
Each active tracking number is checked separately.
Carrier updates are not always immediate. If a status still appears outdated after a reasonable delay, use Refresh Tracking.
Need help?
contact the team in the Vendor Dashboard chat and include:
The Oblist order number.
The affected item.
The carrier.
All relevant tracking numbers.
Whether an integrated shipping label was previously created.
A screenshot of any error message.