If you're new, we recommend starting with our How to Place Orders to vFulfill article before jumping into these FAQs.
🛒 Order Syncing & Placement |
1. Will orders sync automatically once my store is connected?
Yes, all new orders from your connected store will automatically appear in your vFulfill dashboard under the Open Orders tab. However, they will not be fulfilled until you manually place them.
2. How often do orders sync from my store?
Orders usually sync within a few minutes of being placed on your store. If you don’t see them, wait a few minutes and refresh your dashboard.
3. Why is my order not showing in the Open Orders tab?
Check the date filter and also the Not Linked tab. Orders with unlinked products will appear there.
Learn about How to link a product
4. What does ‘Not Linked’ mean in the Open Orders section?
It means the product in your store is not yet connected to any vFulfill catalog product.
Click Link Product to connect it to a vFulfill product. Once linked, the order will automatically move to the Open Orders tab and can be placed as usual.
5. Why am I not able to place the order?
It could be due to one of the following:
Product is not sourced or inventory isn’t live
Product isn’t linked to a vFulfill Product ID
Insufficient balance in your vFulfill Wallet
6. Can I place orders via mobile?
Yes, the vFulfill dashboard is mobile-friendly, and you can manage or place orders easily on the go.
🧾 Order Confirmation & Fulfillment Process |
7. What happens after I place an order?
The order moves to the In-Processing tab where our team picks, packs, and prepares it for shipment.
8. Is there a deadline to place orders after they sync?
There’s no strict deadline, but for same-day dispatch, it's best to place orders before 1:00 PM each day.
Check out our Fulfillment TAT
9. What is the RTO Risk Indicator and how should I use it?
It’s a system-generated score for COD orders based on historical data. Use it to decide whether to confirm the order directly or mark it as Move to Calling.
Learn more about RTO Risk Indicator Filter.
10. What does “Move to Calling” actually do?
It marks the order as pending customer confirmation. This is only a status change on vFulfill - no automatic calls are triggered unless you’ve integrated such a system externally.
Learn more about all the Tabs in Open Section.
🔄 Editing, Cancelling, or Holding Orders |
11. Can I edit the shipping address after the order is synced but before placing it?
Yes, you can! If the order is still in Open Stage and hasn’t been placed on vFulfill, you can edit the shipping address there.
Once the order is placed on vFulfill, the shipping address gets locked and cannot be edited.
12. What if the customer requests a change after I’ve already placed the order?
If the order has already been placed on vFulfill, changes to address, product, or payment mode cannot be made.
Here’s what you can do instead:
Cancel the order (if it's still in the In-Processing stage and not yet Ready to Ship).
Create a new order with the corrected details in your store, and then place it again from your vFulfill account.
13. What if I placed an order by mistake? Can I cancel it?
Yes, you can - but it depends on the status:
If the order is still in the In-Processing stage and hasn’t moved to Ready to Ship, use the Cancel Order action.
Make sure to select the correct reason (e.g., "placed by mistake" or "customer cancelled").
14. Will I be charged if I cancel an order that’s already In-Processing?
Yes. By the time an order reaches In-Processing, our backend team may have already started fulfillment — including picking, packing, labeling, etc.
So if you cancel at this stage:
Fulfillment charges (including packing/labor/material) will still apply.
Shipping charges will not apply if the order hasn’t been dispatched yet.
15. If an order is already Ready to Ship, can it still be cancelled?
Cancellation at this point is not guaranteed, but you can try:
Reach out to our support team immediately with the order ID and reason.
If the shipment hasn’t been picked up by the courier yet, we’ll attempt to hold it.
If it still gets dispatched:
Shipping charges may be waived (depending on case).
But fulfillment charges will still apply, since the order has already been packed and is ready for pickup.
🚫 Do Not Fulfill & Duplicate Handling |
16. When should I use the “Do Not Fulfill” option?
Use this if you don’t want vFulfill to process the order e.g., test orders, pre-paid but canceled, or if you're fulfilling it yourself.
Learn more about all the Tabs in Open Section.
17. Can I reactivate an order marked “Do Not Fulfill” or “Cancelled”?
No. Such orders won’t sync back automatically. You’ll need to duplicate it manually in your store for it to resync.
18. What happens if I accidentally place the same order twice?
Cancel the duplicate immediately from In-Processing if allowed. If both are processed, you may be charged. Always double-check using customer name, order ID, or product details.
📦 Other Common Situations |
19. Can I bulk place orders?
Yes! Use checkboxes to select multiple orders and place them in bulk — just make sure all are confirmed and ready.
20. What if the product goes out of stock right after I place the order?
The order will stay in In-Processing but won't move forward until the stock is replenished. You can restock or contact support for alternatives.
21. How do I handle multiple orders from the same customer?
Currently, vFulfill doesn’t auto-combine them. You can fulfill separately or cancel and manually recreate as a single order in your store.
Q22. Can I pause or temporarily hold an order after placement?
You can only hold an order before placing it - while it's still in the Open stage.
Once an order is placed (In-Processing or beyond), there’s no option to put it on hold. You’ll either need to cancel it (if allowed) or escalate to support if you urgently need to stop processing.
✅ Still have questions?
If your query isn't covered here, feel free to reach out via Intercom chat or raise a support ticket — our team is always happy to help.