Creating a Vic.ai User
When first setting up your accounting firm with Vic.ai, you will be prompted to create a new user within Bill.com (*make sure this is done on the console level).
Once this Vic.ai user has been created there are specific permissions that need to be turned on in order to sync properly with our platform.
If these permissions are not updated, posting from Vic.ai to Bill.com will fail.
Best practice is to clone and create a custom role based on the existing Accountant role and update to match the permissions in the below screenshots. Please remember, the standard account role does not allow 'view' permissions on Approvers - if we can't view approvers, we can't display the approver in Vic.ai
Steps to Create the Vic.ai User
Log into Bill.com
If in the new UI (blue side bar) Click on Settings, or in the old UI, hover over the gear icon and select Settings
Click on 'Roles' under Permissions
Click on Accountant
Click on Details and select Clone.