Vic.ai has a setting that allows for the un-posting of rejected bills from bill.com, in order to allow you to edit and post the bill again without having to change systems.
Via our integration, we sync updates from the approval process within bill.com, including notes. If a bill is rejected and this feature is enabled, then the bill will become unposted within Vic.ai.
You can see rejected invoices within your normal view of "open invoices." If you see a rejected notice - the "x" icon - you can enter the bill.com approval window within Vic.ai to see notes as to why it was rejected.
Rejected bills in Vic.ai
Bill.com Approval History and Notes
First, any edits made within bill.com are not synced back to Vic.ai. As a best practice, edits should only be made within Vic.ai, and we highly recommend that you communicate to colleagues or clients that no changes to the invoice should be made in bill.com to create a single source of truth for invoice edits.
When processing a rejected bill, please note, the following can not be changed:
1. Document Type (such as bill or vendor credit)
2. Invoice Image - No changes to the invoice image (no rotation, split, or merge allowed)
3. Bill.com approver sequence
Lastly, if a rejected bill needs to be deleted, deleting the invoice within Vic.ai will not affect the rejected bill in bill.com.