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How to Cancel a Pending Reservation

If you've submitted a reservation request but it's no longer needed, you can cancel it at any time before the host approves your booking and payment is processed.

Before You Cancel

You can cancel your reservation request if:

  • Your booking is still Pending.

  • The host has not yet approved your reservation.

  • Payment has not been processed.

If your reservation has already been confirmed, please see How to Cancel a Confirmed Reservation for next steps.

Cancel from My Trips

  1. Sign in to your Vidle Housing account.

  2. Navigate to My Trips.

  3. Select the pending reservation you want to cancel.

  4. Click Cancel Reservation.

  5. Confirm your cancellation.

Cancel from Messages

You can also cancel your reservation directly from your conversation with the host:

  1. Open your message thread with the host.

  2. Click Cancel Reservation.

  3. Confirm your cancellation.

What Happens After I Cancel?

Once your reservation request is canceled:

  • The host will be notified that you've withdrawn your request.

  • No payment will be processed.

  • The reservation request will no longer appear as active in your account.

If you're still looking for housing, you can continue searching for other properties or submit a Housing Request through Housing On Demand.

Need Help?

If you're unable to cancel your pending reservation or have questions about your booking, our Customer Experience team is available 24/7 through live chat and the Help Center.

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