Skip to main content

Why Is My Booking Pending?

A pending booking means your reservation request has been sent to the host and is awaiting their response. Your reservation is not confirmed until the host approves your request and your payment is successfully processed.

Why Is My Booking Still Pending?

There are several reasons why your reservation may still be pending:

  • The host hasn't reviewed your request yet.

  • The host is confirming availability for your travel dates.

  • The host is reviewing property-specific requirements, such as lease agreements, ID verification, or background checks.

  • The host has contacted you through the messaging system and is waiting for additional information.

What Should I Do?

While your reservation is pending, we recommend:

  • Checking your messages for any updates from the host.

  • Responding promptly if the host requests additional information.

  • Allowing the host time to review your request.

You'll receive a notification as soon as the host approves or declines your reservation.

Need Your Reservation Sooner?

If you need housing quickly, consider:

  • Looking for properties with Instant Booking, which are confirmed immediately after booking and payment.

  • Submitting a Housing Request through Housing On Demand if you need additional assistance finding available accommodations.

Need Help?

If your reservation has been pending longer than expected or you have questions about your booking, our Customer Experience team is available 24/7 through live chat and the Help Center.

Related Articles:

Did this answer your question?