We’re sorry to hear your travel plans have been affected — we know how stressful and disruptive this can be, especially when it’s due to something beyond your control like severe weather, a natural disaster, or a medical emergency.
Standard Cancellation Policies Apply
All cancellations are subject to Vidle Housing’s cancellation policy, as well as any specific policies set by the host at the time of booking.
However, Vidle Housing understands that emergencies happen and we’ll do our best to support you.
Contact Your Host
Before submitting a cancellation or change request, reach out to your host directly — they may be able to offer flexibility or alternate arrangements.
To message your host:
Log into your Vidle dashboard
Go to My Trips
Select your reservation → Message Host
Major Disruptive Events Policy
Vidle Housing may make exceptions in certain cases where travel is impossible or unsafe, including:
Natural disasters (e.g. hurricanes, wildfires, floods)
Government-imposed travel bans or mandatory evacuations
Serious medical or family emergencies
Transportation cancellations caused by extreme weather
To Request an Exception
If you’re unable to travel or your stay is affected:
Send us:
A brief description of the situation
Any supporting documents, such as flight cancellations, evacuation notices, or medical documentation
Email: support@vidlesupport.com
We’ll review your request and follow up as quickly as possible with next steps or resolution options.
We’re Here to Help
Our goal is to make sure you feel supported during unexpected travel disruptions.
If you’re unsure what to do next, just reach out — we’ll walk you through every step.
Contact Us: support@vidlesupport.com