If Your Travel Plans Change
If you experience a delay or are unable to travel as planned:
Contact your host as soon as possible to let them know about the situation.
Discuss whether your reservation dates can be adjusted or if other arrangements are available.
Review the cancellation policy that applies to your reservation.
Many hosts are willing to work with travelers when notified promptly.
Cancellation Policies
All reservation changes and cancellations are subject to Vidle Housing's cancellation policy and any property-specific policies established by the host at the time of booking.
Major Travel Disruptions
If your travel has been significantly impacted by circumstances beyond your control, such as:
Severe weather
Natural disasters
Government-issued travel restrictions or evacuation orders
Serious medical or family emergencies
Transportation disruptions that prevent you from reaching your destination
please contact our Customer Experience team as soon as possible.
Depending on the situation, we may request supporting documentation, such as:
Flight cancellation or delay notices
Evacuation orders
Medical documentation
Other information related to the travel disruption
Each situation is reviewed individually to determine the appropriate next steps.
If you're unsure how your reservation may be affected, contact our Customer Experience team through live chat or the Help Center. We'll work with you and your host to review your options and provide guidance based on your specific situation.
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