Reservations & Check-In
Manage your reservation and prepare for arrival. Find information about booking confirmations, reservation details, check-in instructions, parking, pets, guests, and what to expect before you arrive.
14 articles
- Haven’t Received Your Booking Confirmation?After your reservation is confirmed, Vidle Housing will send a booking confirmation email with your reservation details. If you haven't received your confirmation, don't worry—there are a few things you…
- Where Can I Find My Reservation Details?You can access all of your reservation information at any time by logging in to your Vidle Housing account.
- Property Address & Check-In InstructionsYour property address and check-in instructions are sent 48 hours before your scheduled check-in date. Once they're available, you'll receive an email from Vidle Housing and can also access them…
- Check-in & Check-out TimesCheck-in and check-out times vary by property and are determined by the host. You can find the scheduled times in the listing description before booking and in your check-in information,…
- Parking & Building AccessParking and building access vary by property. Before your arrival, be sure to review your reservation details and check-in instructions for information about parking, entry codes, and any building-specific requirements.
- Preparing for Check-InA little preparation before you arrive can help make your check-in experience smooth and stress-free. Before traveling, take a few minutes to review your reservation details and make sure you…
- Trouble Checking InIf you're having trouble accessing your property, don't worry. Most check-in issues can be resolved quickly by reviewing your check-in instructions or contacting your host.
- What If My Host Cancels My ReservationWe understand that a host cancellation can be stressful, especially when you're preparing for an upcoming assignment. While host cancellations are uncommon, our Customer Experience team is here to help…
- I Booked the Wrong ReservationIf you accidentally booked the wrong property, selected the wrong travel dates, or made a duplicate reservation, don't worry. The best course of action depends on the status of your…
- Can I Modify or Extend My Stay?If your travel plans change, you may be able to modify your reservation or extend your stay, depending on the property's availability and your host's approval.
- Using the Property & AmenitiesEvery Vidle Housing property is unique, so available amenities, appliances, and household items may vary. Your host will provide information about the property's features and how to use them before…
- Pets During Your StayIf you're traveling with a pet, be sure to follow your host's pet policies throughout your stay. Pet rules vary by property and are established by each individual host.
- Guests During Your StayWhether you can have visitors during your stay depends on the property's House Rules and your host's policies. Before inviting anyone to the property, we recommend reviewing the listing and…
- Weather & Travel DelaysUnexpected weather, travel delays, and emergencies can disrupt your plans. If your trip is affected, we're here to help guide you through your available options.