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Can’t Reach My Host?

If you're unable to reach your host, don't worry. While most hosts respond quickly, there may be times when a response is delayed. If you need assistance, Vidle Housing is here to help.

Step 1: Message Your Host

Start by sending your host a message through the Vidle Housing messaging system.

You can access your messages by:

  1. Signing in to your Vidle Housing account.

  2. Going to Dashboard > My Trips.

  3. Opening your reservation.

  4. Selecting Message Host.

Provide as much detail as possible about your question or issue.

Step 2: Allow Time for a Response

Hosts may not be available immediately, especially outside of normal business hours. If your request isn't urgent, allow your host a reasonable amount of time to respond.

Step 3: Contact Vidle Housing

If your host is unresponsive, you're unable to resolve the issue, or your arrival or stay is being impacted, contact our Customer Experience team.

We'll review the situation, communicate with your host when appropriate, and help determine the best next steps.

If It's an Emergency

If you're experiencing a medical emergency or are in immediate danger, call 911 or your local emergency services first.

Once you're safe, contact Vidle Housing if the emergency affects your reservation or stay.

Need Help?

Our Customer Experience team is available 24/7 through live chat and the Help Center. If you're unable to reach your host, we're here to assist.

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