Before You Get Started
First, confirm that you've reviewed your check-in information, which is typically sent 48 hours before your scheduled arrival.
You can find your check-in details:
In your check-in email from Vidle Housing.
In Dashboard > My Trips.
In your messages with the host.
Your check-in instructions may include:
The property address.
Building or gate access codes.
Smart lock or lockbox instructions.
Parking information.
Any additional arrival instructions provided by the host.
Common Check-In Issues
If you're unable to access the property, you may be experiencing one of the following:
The door or gate code isn't working.
You can't locate the lockbox or key.
The smart lock isn't responding.
You can't find the correct building or unit.
You're unable to access the building or community entrance.
Contact Your Host
Your host is the fastest person to help resolve check-in issues.
To message your host:
Sign in to your Vidle Housing account.
Go to Dashboard.
Select My Trips.
Open your reservation.
Click Message Host.
Provide as much detail as possible about the issue so your host can assist you quickly.
Still Need Help?
If you're unable to reach your host or the issue isn't resolved, contact our Customer Experience team immediately.
We'll work directly with your host to help verify your access information and get you checked in as quickly as possible.
Our Customer Experience team is available 24/7 through live chat and the Help Center if you need assistance accessing your reservation or property.
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