Wi-Fi Access
Your Wi-Fi network name and password are typically included in your check-in instructions or provided by your host.
If you're unable to connect:
Double-check that you're entering the correct network name and password.
Restart your device and try connecting again.
Contact your host if the issue continues.
If the property's internet service is unavailable or not working properly, report the issue to your host as soon as possible.
Community Amenities
If your property includes community amenities, such as:
Fitness center
Laundry room
Swimming pool
Clubhouse
Business center
Parking garage
your host will provide any necessary access instructions, entry codes, key fobs, or community guidelines.
If you're unable to access an advertised amenity, contact your host for assistance.
Using the Property
Many hosts also provide instructions for items such as:
Television or streaming services
Thermostat or HVAC controls
Washer and dryer
Dishwasher
Kitchen appliances
Trash and recycling
If you have questions about how something works, your host can provide property-specific guidance.
Missing or Unavailable Amenities
If an amenity listed in your reservation isn't available or isn't functioning properly, notify your host as soon as possible. They may be able to resolve the issue quickly or explain any temporary restrictions.
If the issue can't be resolved or you believe the property doesn't match the listing, contact our Customer Experience team for assistance.
If you're unable to reach your host or need additional assistance during your stay, our Customer Experience team is available 24/7 through live chat and the Help Center.
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