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Maintenance & Utility Issues

If something isn't working during your stay, your host is the best first point of contact. Whether it's a broken appliance, plumbing issue, or utility problem, reporting it promptly gives your host the opportunity to resolve the issue as quickly.

Common Maintenance Issues

Examples include:

  • Broken or malfunctioning appliances

  • Plumbing issues, such as clogged drains or leaking faucets

  • Heating or air conditioning problems

  • Electrical outlets or light fixtures not working

  • Broken locks, doors, or windows

  • Furniture or other items that become damaged during your stay

Utility & Safety Concerns

If you're experiencing issues with utilities or safety equipment, notify your host immediately.

Examples include:

  • Power outages

  • Water service interruptions

  • Smoke detector or carbon monoxide alarm issues

  • Gas odors or suspected gas leaks

If you smell gas, see smoke, or believe there is an immediate safety risk, leave the property and call 911 or your local emergency services before contacting your host.

How to Report an Issue

  1. Sign in to your Vidle Housing account.

  2. Go to Dashboard > My Trips.

  3. Open your reservation.

  4. Message your host with a description of the issue.

If possible, include photos or videos to help your host better understand the problem.

Can't Reach Your Host?

If your host is unresponsive or you're unable to resolve the issue, contact our Customer Experience team. We'll review the situation, communicate with your host when appropriate, and help determine the best next steps.

Need Help?

Our Customer Experience team is available 24/7 through live chat and the Help Center. For emergencies involving fire, gas leaks, or immediate danger, always contact 911 or your local emergency services first.

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