Report the Damage
If you notice you've damaged the property or one of its belongings:
Contact your host through the Vidle Housing messaging system.
Explain what happened and when it occurred.
Include photos, if possible, to help document the damage.
Being transparent allows your host to address the issue quickly and may help prevent additional damage.
What Happens Next?
Your host will review the situation and determine whether repairs or replacement are needed.
Depending on the circumstances, you may be responsible for the cost of repairing or replacing damaged items in accordance with your reservation agreement or applicable policies.
Don't Wait Until Checkout
Please don't wait until the end of your stay to report damage. Letting your host know as soon as possible gives them the opportunity to make repairs, arrange replacements, or provide guidance during your stay.
If you're unable to reach your host or have questions about resolving accidental damage, our Customer Experience team is available 24/7 through live chat and the Help Center.
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