Being contacted about a damage claim doesn't automatically mean you're responsible. Vidle Housing will review the information provided by both parties before determining the next steps.
How Does the Review Process Work?
If a damage claim is submitted:
The host provides details about the reported damage.
You may be contacted and given the opportunity to respond or provide additional information.
Our Customer Experience team reviews the available information from both the host and traveler.
Depending on the situation, we may request photos, videos, receipts, or other documentation from either party.
What Happens Next?
If the damage claim is determined to be valid, you may be responsible for reimbursing the host for repair or replacement costs.
If additional information is needed, our team will continue working with both parties until the review is complete.
What If I Disagree with the Claim?
If you believe the damage claim is incorrect or incomplete, let us know as soon as possible.
Please provide any information that may help us review your case, including:
Photos or videos
Screenshots of messages with the host
Any other relevant documentation
We'll carefully review all available information before reaching a decision.
If you have questions about a damage claim or need assistance responding to a host's request, our Customer Experience team is available 24/7 through live chat and the Help Center.
Related Articles: