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I Left Something at the Property

If you accidentally left a personal item behind after checking out, contact your host as soon as possible. While Vidle Housing is happy to help facilitate communication when needed, the host is the best person to confirm whether your item has been found.

Step 1: Contact Your Host

Message your host through the Vidle Housing messaging system and provide as much information as possible, including:

  • A description of the item

  • Where you believe it was left

  • The date you checked out

  • Your preferred shipping address, if applicable

The more details you provide, the easier it will be for your host to locate the item.

Step 2: Arrange Return of Your Item

If your item is found, your host will let you know the available options for returning it.

Please note that any shipping or mailing costs are typically the responsibility of the traveler unless otherwise agreed upon with the host.

Can't Reach Your Host?

If you're unable to reach your host or need additional assistance, contact our Customer Experience team. We'll do our best to help facilitate communication between you and your host.

Important Information

Vidle Housing and property hosts cannot guarantee that lost items will be found or returned. We recommend checking the property carefully before checking out to ensure you have all of your personal belongings.

Need Help?

Our Customer Experience team is available 24/7 through live chat and the Help Center if you need assistance contacting your host regarding a lost item.

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