Calendar sync issues can sometimes lead to double bookings, especially if your property is listed on multiple platforms. To troubleshoot:
Check Sync Settings
Log in to your Vidle Host Dashboard
Go to Listings > Calendar and confirm your iCal links are correctly entered
Force a Manual Sync
Click “Refresh” to ensure availability reflects your most recent updates
Review External Platform Calendars
Make sure your listing on platforms like Airbnb is active and visible
Confirm that sync settings are set to “Automatic” where possible
In Case of Double Booking:
Please contact Vidle Support with:
The Reservation IDs involved
Which reservation you would prefer to honor
We’ll assist with guest communication and help resolve the conflict as smoothly as possible. CustomerSupport@VidleHousing.com