If a maintenance concern arises at your Vidle Housing property, it’s important to act quickly to ensure a smooth experience for your guest.
Here’s what to do:
Document the issue: Send us a description along with photos or videos of the problem
Address the problem: If the issue affects a current guest, aim to respond within 24 hours — sooner for urgent issues (e.g., broken A/C, plumbing leaks, or access problems)
Keep us updated: Let Vidle Support know once repairs are scheduled or resolved so we can communicate with the guest
If you need help coordinating repairs or messaging guests, our team is happy to assist! CustomerSupport@VidleHousing.com