This guide explains when hosts get paid, how long transfers may take, what to check if a payout is delayed, and why a payout may be lower than expected.
When Do Hosts Get Paid?
For the initial payment of a reservation, Vidle Housing releases the host payout 24 hours after the traveler's scheduled check-in.
This brief security hold allows time to confirm that:
The traveler has successfully checked in.
The property is accessible.
There are no immediate habitability concerns.
There are no immediate fraud concerns affecting the reservation.
Once the payout is released, funds are sent through your connected Stripe account.
How Long Does It Take to Receive a Payout?
The general payout timeline is:
24 hours after traveler check-in: Vidle Housing releases the eligible payout.
Approximately 2–5 business days: Funds may appear in your bank account, depending on Stripe and your financial institution's processing times.
Weekends, holidays, bank processing times, Stripe verification requirements, and account issues may affect when funds become available.
How Do Payouts Work for Longer Stays?
For reservations lasting multiple months, traveler payments and host payouts are processed according to the reservation's payment schedule.
The 12% Vidle Housing host fee is deducted from each monthly payment throughout the reservation.
For example, if your monthly rent is $2,000:
Monthly rent: $2,000
Vidle Housing host fee (12%): $240
Estimated host payout: $1,760
Other adjustments may apply depending on the reservation.
What to Do If Your Payout Is Delayed or Missing
If you haven't received an expected payout, review the following before contacting Support:
1. Allow for Bank Processing Time
After Vidle Housing releases a payout, it may take approximately 2–5 business days for the funds to appear in your bank account.
2. Check Your Stripe Account
Make sure:
Your Stripe setup is complete.
Your bank account information is accurate.
Your account is fully verified.
There are no outstanding requests for tax, identity, business, or banking information.
A Pending or incomplete Stripe status may delay your payout.
3. Confirm the Reservation Status
Make sure the reservation:
Has been confirmed.
Has reached the scheduled check-in date.
Has not been canceled.
Has not been flagged for review.
4. Review Your Banking Information
Incorrect, outdated, or closed bank account information may cause a payout to fail or be returned.
Why Was My Payout Less Than Expected?
A payout may be lower than expected for several reasons.
Vidle Housing Host Fee
A 12% host fee is automatically deducted from each eligible reservation payment.
For multi-month reservations, this fee is deducted from each monthly payment.
Refunds or Adjustments
Your payout may also be affected by:
Approved refunds.
Reservation adjustments.
Discounts or credits.
Resolution claims.
Other approved reservation changes.
How to Request a Payout Review
If you believe your payout amount is incorrect or a payout is missing, contact Vidle Housing Support and provide:
Traveler name.
Reservation ID or confirmation number, if available.
Property or listing name.
Expected payout amount.
Amount actually received, if applicable.
Description of the issue.
Our team can review the reservation and the payment information available within Vidle Housing.
Protecting Your Financial Information
Vidle Housing's Customer Experience team does not have access to your complete bank account details or other sensitive financial information stored within Stripe.
For your security, never send full bank account numbers, card numbers, passwords, SSNs, or other sensitive financial credentials through Vidle Housing messaging or live chat.
If your payout has not arrived after the expected processing window, your Stripe account continues to show as Pending, or you believe your payout amount is incorrect, contact Vidle Housing Support.
Our team can review the reservation and payout status and help determine the appropriate next steps.